I've contacted you on instagram about this, but, my friend just recently got hacked. Sh...

GetHuman-klnf's Hacked Account issue with ROBLOX from June 2020

Help with my ROBLOX issue
First: share to improve GetHuman-klnf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-klnf may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-klnf's own words
I've contacted you on instagram about this, but, my friend just recently got hacked. She was crying over the phone when I confirmed that she had been hacked. the 'hacker' was playing a game so I proceeded to join the game to confront them. I asked who it was they said "Addison". Addison was my friends role-play name in the game. I told her we don't know an Addison and that she give the account back immediately. she said that she was the owner of the account. she also told me that the account was given to her. I told her she's never shared her password with anybody before. my friend had lots of robux on the account and she is deeply upset about this. the hacker unfriended me. I know its not my friend pranking me because I was on FaceTime with her and she was showing me her screen. her account name is charazard**** I will list my email down below.

GetHuman-klnf did not yet indicate what ROBLOX should do to make this right.

How GetHuman-klnf fixed the problem

We are waiting for GetHuman-klnf to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman-klnf
Jun 10th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 44520 others
0 customers following this


GetHuman-klnf started working on this issue
Jun 10th, 2020 10:56pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians