So my little sister was playing roblox on ********* and was logged out and when she tri...

GetHuman4634542's Hacked Account issue with ROBLOX from April 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4634542's own words
So my little sister was playing roblox on ********* and was logged out and when she tried to log back in it said her password was incorrect. She checked her email and saw that her password and email had been changed. Her username is IXnep*tuneXI and the email she had for her account was *****@***.com but the person who hacked her account changed the email to *****@***.com. She is very upset because the person who hacked her account went onto her bloxberg and deleted her house and is using her money. We know that they deleted her house because she has a friend that she plays with all the time on bloxberg and she told us that the person deleted her house. We don’t know how the person could have hacked her account.. she never gave her password to anybody. If you guys could please help her recover her account back we would appreciate it so much. Thank you!

GetHuman4634542 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4634542
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 33672 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4634542 started working on this issue
Apr 14th 12:30am
GetHuman4634542 indicated the issue is not fixed yet.
Apr 15th 12:44am

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