This is is regard to a roblox account: TOWO*, that was created by my son. My name is JA...

GetHuman-jjeanlo's customer service issue with ROBLOX from March 2020

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The issue in GetHuman-jjeanlo's own words
This is is regard to a roblox account: TOWO*, that was created by my son. My name is JACQUES JEAN-LOUIS. My phone number is ***-***-**** and my email *****@***.com. This note is to request the reimbursement for several purchases totaling **.**$ that were billed to my bank card on march **, ** and march ** to date. Though I cancelled my bank card those purchases still appear on my statement.* Without my knowledge and without my autorisation my son used my bank card to make multiple purchases on your platform on march **, ** and possibly march ** as well. Can you please cancel those purchases and return my money as my son for one does not even know what he was doing* secondly does not even used any of the supposed items or acces he purchased online.*I find it quite frankly stunning that your platform would allow a child to purchase a bunch of stuff without requesting a confirmation from a tutor or from a parent.*I'd like if you dont mind that you total, as I am not sure if there's gonna be more, and reimburse me for any purchases that appear on my card dated mach ** though today.

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ROBLOX

Customer service issue
Reported by GetHuman-jjeanlo
Mar 30th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 30612 others
0 customers following this

Timeline

GetHuman-jjeanlo started working on this issue
Mar 30th, 2020 7:00pm

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