This is is regard to a roblox account: TOWO*, that was created by my son. My name is JA...

GetHuman-jjeanlo's customer service issue with ROBLOX from March 2020

Help with my ROBLOX issue
First: share to improve GetHuman-jjeanlo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jjeanlo may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman-jjeanlo's own words
This is is regard to a roblox account: TOWO*, that was created by my son. My name is JACQUES JEAN-LOUIS. My phone number is ***-***-**** and my email *****@***.com. This note is to request the reimbursement for several purchases totaling **.**$ that were billed to my bank card on march **, ** and march ** to date. Though I cancelled my bank card those purchases still appear on my statement.* Without my knowledge and without my autorisation my son used my bank card to make multiple purchases on your platform on march **, ** and possibly march ** as well. Can you please cancel those purchases and return my money as my son for one does not even know what he was doing* secondly does not even used any of the supposed items or acces he purchased online.*I find it quite frankly stunning that your platform would allow a child to purchase a bunch of stuff without requesting a confirmation from a tutor or from a parent.*I'd like if you dont mind that you total, as I am not sure if there's gonna be more, and reimburse me for any purchases that appear on my card dated mach ** though today.

GetHuman-jjeanlo did not yet indicate what ROBLOX should do to make this right.

How GetHuman-jjeanlo fixed the problem

We are waiting for GetHuman-jjeanlo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman-jjeanlo
Mar 30th, 2020 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 30612 others
0 customers following this

Timeline

GetHuman-jjeanlo started working on this issue
Mar 30th, 2020 7:00pm