Okay on December **th **** at **:** pm my Roblox account was hacked.My Roblox Username...

GetHuman-mshersh's Hacked Account issue with ROBLOX from December 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mshersh's own words
Okay on December **th **** at **:** pm my Roblox account was hacked.My Roblox Username is Marshmellow***.I added my email but I was in an accident and my phome was destroyed and I wasn't able to remwber my email password.I tried to use my new email.However,your system wasn't accepting my email.Although I had everything correct.I checked several times.I was playing guess the painter with my roblox friend @Maddyisthecutestgirl.I was just typing her the answer when my computer said"Disconected:Joining another server from a different device.I went to the other open tab on Roblox from my homepage with my Roblox friends and recent.It said that my session had timed out and it yook me back to the login page.I tried to sign back in but it just wasn't working.I am really upset my name is Toni Maclin,and I just wan't my account back begore New Years

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Hacked Account issue
Reported by GetHuman-mshersh
Dec 30th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 25858 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman-mshersh started working on this issue
Dec 30th, 2019 9:47pm
GetHuman-mshersh indicated the issue is not fixed yet.
Jan 1st, 2020 4:09am
GetHuman-mshersh indicated the issue is not fixed yet.
Jan 1st, 2020 4:18am