Levi (my ** year old son) has * Roblox accounts. "ExoticGamer***" and "TacoCatz*Gaming...

GetHuman2225296's customer service issue with ROBLOX from February 2019

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The issue in GetHuman2225296's own words
Levi (my ** year old son) has * Roblox accounts. "ExoticGamer***" and "TacoCatz*Gaming". He logged out of his "ExoticGamer***" Roblox account to reset his password because he forgot his old password. It looks like his email address is only tied to the "TacoCatz*Gaming" account. He pressed the log in button. It had his User Name, but did not have the password, so he clicked on "reset Password". It brought up a page where he had to enter his email....then he clicked "OK". Then it sent the email with a link to reset the password. He clicked it, and it brought up the page with his other Roblox account which is "TacoCatz*Gaming" This is the account for which he already knows his password. He just needs to have a new password for his "ExoticGamer***" account. We spent a lot of money in this account so it is very important that we can access this specific account. Levi is very upset at this point. Please contact us to send the password for "ExoticGamer***"
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Customer service issue
Reported by GetHuman2225296
Feb 17th, 2019 - 8 mons ago
I have an issue with ROBLOX too
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Seen by 5 customers so far
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GetHuman2225296 started working on this issue
Feb 17th 2:24am