I need to pick up a specimen container to have a C Diff lab test run. I am unable to re...

First the only way to speak to a human being is M-F during N J hours of operation. If you need help on weekend or actually want to avoid automated you’re out of luck. I rec’d. E mail Monday that I could call so I called and received necessary information and instructions from a pleasant rep. What I don’t like is you can not ever reach a lab directly. You also need an appt to even pick up specimen cont. and instructions as well as to drop off specimen.Not happy with being told I could stop by but no guarantee I could obtain equipment without appt. if a live person isn’t available at least make info accessible in line. I will follow Quest guidelines but will find another lab for future testing. Too frustrating