I need to pick up a specimen container to have a C Diff lab test run. I am unable to re...

GetHuman3676888's customer service issue with Quest Diagnostics - NY, NJ from November 2020

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The issue in GetHuman3676888's own words
I need to pick up a specimen container to have a C Diff lab test run. I am unable to reach a live person to verify what is required and if I need appt to just pick up *Also nowhere on your automated site gives me instructions required to obtain store or drop off specimen. A stool specimen is difficult to provide on appt or on demand basis

GetHuman3676888 did not yet indicate what Quest Diagnostics - NY, NJ should do to make this right.

How GetHuman3676888 fixed the problem
First the only way to speak to a human being is M-F during N J hours of operation. If you need help on weekend or actually want to avoid automated you’re out of luck. I rec’d. E mail Monday that I could call so I called and received necessary information and instructions from a pleasant rep. What I don’t like is you can not ever reach a lab directly. You also need an appt to even pick up specimen cont. and instructions as well as to drop off specimen.Not happy with being told I could stop by but no guarantee I could obtain equipment without appt. if a live person isn’t available at least make info accessible in line. I will follow Quest guidelines but will find another lab for future testing. Too frustrating
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Quest Diagnostics - NY, NJ

Customer service issue
Reported by GetHuman3676888
Nov 14th, 2020 - 5 months ago
Fixed
GetHuman3676888 shared how to fix
Seen by 7 customers so far
Similar issue to 94 others
0 customers following this
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GetHuman3676888 started working on this issue
Nov 14th, 2020 4:21pm
GetHuman3676888 confirmed the issue is fixed. Hooray!
Nov 16th, 2020 11:20pm

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