Tried to stay at your motel last night. However, we were given a room that the lock did...

GetHuman-mtowe's customer service issue with Quality Inn from June 2018

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The issue in GetHuman-mtowe's own words
Tried to stay at your motel last night. However, we were given a room that the lock didn’t work so we couldn’t get in the room. Tried three different keys. Then the host gave us another room. This room was already occupied by another guest at your establishment. So we went back and got another room. We finally got into the room and started to settle in for the evening. Then another guest of the motel was given a key to our room. At this point we were tired of the service and went to the front desk asking for a refund so we could leave. The employee stated she didn’t know how to complete a refund and gave us a code and number to call to get our refund. That is where I am at now trying to get my refund. You can contact me at********** or ********** to finalize my refund, since I had such a poor experience at your motel.
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Quality Inn

Customer service issue
Reported by GetHuman-mtowe
Jun 30th, 2018 - 10 mons ago
I have an issue with Quality Inn too
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Seen by 4 customers so far
Similar issue to 8 others
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Timeline
GetHuman-mtowe started working on this issue
Jun 30th, 2018 6:46pm