Never thought booking One World, round the world classic reward flights using points would be am impossible task and tryining to call and speak to someone would be insurmountable or take *-** hours.... several times!!!

GetHuman-nitaros's customer service issue with Qantas Airlines from August 2019

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-nitaros's own words
Book *, One World, round the world reward flights, using points ... We have been trying to book a one world, round the world, classic reward flight for over * weeks now and have been unable to do this using the Qantas online system. We have tried to call on my to be made to wait. We have been given the call back option being advised that it would take up to * hours. We have waited * and ** hours several times. We have been told incorrect information and therefore each time lose flights that we had found but couldn't book. We were also told that we should just keep looking everyday and others flights might become available when we mentioned that if we didn't book what we had foubd we'd lose that availability. This is what's happening. We are frustrated beyond belief.
There are so many things they don't realise or seem not to care about or are completely unaware of. E.g.. they tell you * hour wait callback......but its ** hours later..... after midnight !!! Or they sms you at *.** - *.**am. When you ask them a question about Qantas, they'd instead you're asked to wait yet again because they don't know. Or there's the fact that they're using a different system to what you have to use so they insist that system works and you are the problem because of the option you've chosen and you have to go back only to go through it all over again and it doesn't but by now they've gone and the prospect of calling back fills you with a mix of stomsch churning fear and rage.
We would like someone to actually call us, and firstly apologise, for what had happened, for all the flights we missed because we couldn't book, (We now leave * days later, because flights were gone), then look at the flights we've had to book using points that weren't capped as they would have been with round the world ticket (eventhough we did everything the system asked of us.. making sure we didn't go back on ourselves and all the airlines were one world, and refund our points. I would like them to try and win us back as customers because this experience had made us decide to leave the frequent flyer program and join another and avoid Qantas at all cost.!!
We've been customers for almost ** years.
Tried calling at different times of the day, using their and and seeing if choosing a different option when calling we'd be able to either be put through or resolve the situation. None worked.
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Qantas Airlines

One World, Round the world, classic reward flights using points
Customer service issue
Reported by GetHuman-nitaros
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 1219 others
0 customers following this

Timeline

GetHuman-nitaros started working on this issue
Aug 4th, 2019 9:41pm
GetHuman-nitaros indicated the issue is not fixed yet.
Aug 5th, 2019 3:03am
GetHuman-nitaros indicated the issue is not fixed yet.
Aug 5th, 2019 11:43am
GetHuman-nitaros indicated the issue is not fixed yet.
Aug 5th, 2019 11:08pm

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