I’m hoping I’ll finally be able to get thru to someone who can help me. I’ve called man...

GetHuman3774271's Device Support issue with Q Link Wireless from October 2019

Help with my Q Link Wireless issue
First: share to improve GetHuman3774271's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3774271's own words
Get a better quality phone that actually WORKS. ... I’m hoping I’ll finally be able to get thru to someone who can help me. I’ve called many times and have been promised a call back within ** hours and never received any. The phone you sent came to me broken. The charging port inside came bent so it doesn’t charge. When I manage to get it positioned correctly TO charge, it kicks my daughter off calls because there’s never any service, even on WiFi! *My daughters school had an emergency and she was unable to contact me for over an hour. That is unacceptable. I got this phone for my ** year old for emergencies such as this. *It also glitches*freezes, bumps her out of apps, even the ones that came preinstalled.*Direct quote from your site: “You will receive a FREE Smartphone with FREE monthly service that includes **** FREE minutes, Unlimited Text*Picture Messagin, plus *GB Data to surf the web, check email, use social media, and more.” Picture “Messaging” (which by the way is spelled wrong) is included? It’s not. She’s not the only one with that issue either. Now when I look at my plan details, that option isn’t even listed. What’s that about?*I understand this is a free phone and it’s not directly your fault, but your company is vouching for these phones. I think this is completely unacceptable, Qlink. The ZTE* shouldn’t even be in production with how many issues it came with. *So, now what are we going to do? There is no way I’m getting another ZTE, and no way I’m paying $** for it either. *So, is she just out of luck or are you guys going to make this right and swap this phone with the next phone up on the list? Please make this okay, she’s in *th grade and goes to school out of district. I need to be able to reach her at all times. *Please contact me ASAP. **Thank you.

GetHuman3774271 did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman3774271 fixed the problem

We are waiting for GetHuman3774271 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Q Link Wireless's attention and get better help faster. Tap below to get started.
Having Q Link Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Q Link Wireless

ZTE*
Device Support issue
Reported by GetHuman3774271
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 19327 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman3774271 started working on this issue
Oct 16th, 2019 8:51am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:53am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:53am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:54am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:54am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:54am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:54am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:55am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:55am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:55am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:57am
GetHuman3774271 indicated the issue is not fixed yet.
Oct 16th, 2019 8:57am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies