To whom it may concern, My phone ***-***-**** and I lost my phone service over two week...

GetHuman-holyman_'s customer service issue with Q Link Wireless from September 2018

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The issue in GetHuman-holyman_'s own words
To whom it may concern, My phone ***-***-**** and I lost my phone service over two weeks ago. Seemingly, it was because I did not re-certify with The State Of Texas, but that is not the case. The PUC sent me * text messages over a period of several weeks and I completed the automated re-certification by phone @ ***-***-****. In fact, I even went back to check if it had worked when I was notified of the issue. And, the recording said - "Our records indicate that you do not have to re-certify at this time. Have a good day. Thank you". I have written the PUC three times, but have responded. It may be that I did not fill out a re-certification form online or through the U.S. Mail. I have never had this problem in the past. Could you please help me? I am on a fixed very low income. Thank you.

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Q Link Wireless

Customer service issue
Reported by GetHuman-holyman_
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 4882 others
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GetHuman-holyman_ started working on this issue
Sep 17th, 2018 7:22pm
GetHuman-holyman_ shared this issue with others over email
Sep 17th, 2018 7:24pm
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Sep 17th, 2018 7:25pm
GetHuman-holyman_ shared this issue with others over email
Sep 17th, 2018 7:36pm