My daughter gave me this gift certificate for Mother's day for * meals, * servings each...
GetHuman4858841's customer service issue with Purple Carrot from May 2020
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The issue in GetHuman4858841's own words
My daughter gave me this gift certificate for Mother's day for * meals, * servings each. I've had nothing but trouble, and have still not received my order from * days ago.*The first complication was the website not being clear in stating that because it was a gift we did not have the option to choose our own menu. *The second problem was that it somehow got cancelled without us requesting it. The third problem was that it got delayed coming from Chicago due to floods in Michigan. Ok, can't control mother nature, so I can be patient and understanding, but why is my "fresh" food coming from Chicago when I live in Houston? Fourth. I checked the status of the arrival supposedly coming Wednesday, end of day. That again, got delayed to Thursday, and now it's Friday and still no order and the website now says that I've cancelled and unsubscribed. I HAVE NOT !GRRRRRRRRRR! When I tried calling customer service there is no number. When I tried emailing* no email. What kind of a business is this? *My daughter paid a lot for this gift and we still haven't received anything but delay or cancellation notices. I need to know when my order will arrive ( that I didn't get to choose in the first place) ) and I should hope you'd make it up to me by giving me another equal order for FREE. I can be reasoanble.*If you can do that you might redeem yourselves, and I will then only consider giving you more business because I'm a plant based eater and like to support small business. Thank you!
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