Booked a cruise ******** for sailing ******* to Alaska. Lower fare in May so they gave...

GetHuman3357955's customer service issue with Princess Cruise Line from August 2019

Help with my Princess Cruise Line issue
The issue in GetHuman3357955's own words
Booked a cruise ******** for sailing ******* to Alaska. Lower fare in May so they gave us discounted rate & said our onboard credit would b less & no free gratuities. Sent us a copy of new prices & Onboard credits. Booked our shore excursions & wanted to use onboard credits . They subtracted our referral rewards as we referred * friends but say they r not showing our shipboard credits now. I have all figures in writing. I’d like this resolved now before we cruise!! What do I do??

GetHuman3357955 did not yet indicate what Princess Cruise Line should do to make this right.

How GetHuman3357955 fixed the problem
Contacted Princess Cruises & was told * Costco Travel. Was on the phone almost * hrs!! Everything settled Sat then was left a message Mon that Sat info was incorrect!! Contacted Costco Travel again- let’s just say it was resolved but not the way it shud have been. I have taken many cruises bked thru Costco Travel & Princess & have never had issues before - so disappointing.
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Princess Cruise Line

Customer service issue
Reported by GetHuman3357955
Aug 2nd, 2019 - 3 years ago
GetHuman3357955 shared how to fix
Seen by 18 customers so far
Similar issue to 137 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)


GetHuman3357955 started working on this issue
Aug 2nd, 2019 6:50pm
GetHuman3357955 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 11:18pm

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