Reservation J************Dana Hisle***** N Clinton St.*Terre Haute IN...

Reservation J************Dana Hisle***** N Clinton St.*Terre Haute IN ******************Gold Plus Rewards Number *********Reserved vehicle through Priceline for one week so we could go to Gatlinburg and get married, pay at pick up with Hertz. This reservation was made far in advance to avoid any issues. Thank goodness I called to confirm with Hertz Terre Haute, So. Third St.*Upon calling, the lady that answered said she had no idea what I was talking about and had no reservation for me. This was ** hours prior to us supposed to be leaving town. Furthermore, she said I reserved through a *rd party (Priceline) and that they have no idea what is on her lot, not to mention that Hertz is not even open on Saturday morning, the reserved pick up time.*This left us in a major mess and ended up having to pay a premium rate for a car rental I had already secured through your company.**Not so easy to complain or try to contact Hertz either. Waited on hold ** minutes before hanging up with *** number, spent ** minutes filling out your complaint form only to be told "Detour please contact company directly. Not even sure this will reach who it needs to!**Guessing I won't ever book through you again, nor will I recommend anyone I know to. *Screwed up reservation and poor customer service from Terre Haute So. Third Hertz in trying to help resolve the situation.**Dana Hisle*D*****@***.com***** N Clinton St*Terre Haute IN ******Sent from Yahoo Mail on Android