My name is brandon wright itinerary* ***-***-***-** The hotel i made my reservation wit...

GetHuman4929262's Problem With a Reservation issue with Priceline from June 2020

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The issue in GetHuman4929262's own words
Get a room ... My name is brandon wright itinerary* ***-***-***-** The hotel i made my reservation with does not take prepaid credit cards and that is all i have so they wont accept my reservation so i need to get into another hotel asap my wife has health problems seizures, asthma and we need to get her into a room asap before she has a seizure episode also she has a service animal so it needs to be pet freindly ive already talked to the front desk at the extended stay and they are waiting for your call to answer any questions about there pre paid credit card policies
My wife Is pregnant and has health problems and ahe needs to take meds and lay down so she needs to be inside perferably on a couch or bed if she has a seizure they already took the money off my card so I would expect that we should be able to be in a room right now and not sitting out in the car waiting for customer service to call me back
I would like price line to get us into another room and compensate us for the waste of our time for not knowing at the hotel does not take prepaid debit cards and for making us wait over an hour to talk to a customer service rep
I've called customer service and they just put me on hold with an estimated wait time I have over an hour and a half I've tried texting them with the number they provided I have not got a response and I've also tried doing a live chat and still has not gotten a response back from that either
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Priceline

Hotels
Problem With a Reservation issue
Reported by GetHuman4929262
Jun 9th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 4668 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number

Timeline

GetHuman4929262 started working on this issue
Jun 9th 1:03am
GetHuman4929262 indicated the issue is not fixed yet.
Jun 9th 5:18am
GetHuman4929262 indicated the issue is not fixed yet.
Jun 9th 7:56pm

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