Order * is ************. This was ordered for a christmas present (gift message - Merr...

GetHuman-skcamp's customer service issue with Pottery Barn Kids from December 2018

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The issue in GetHuman-skcamp's own words
Order * is ************. This was ordered for a christmas present (gift message - Merry Christmas Shelby!! Love KK). I wrapped it and it was opened on christmas day. First, it did not come with any written instructions for assembly. Second, the end of the zipper for the seat cushions was not sewn so the zipper pull came off the zipper tracks. That took about an hour to get it back on the track but I'm afraid it will come off again. Also, after doing our best to assemble the sofa lounger, it does not sit up straight and the seat cushions are not flat. The sherpa fabric sheds terribly. I had it all over my pants just by trying to assemble it. I called your customer service department yesterday and explained this to him but he said there was nothing he could do for me. I bought the chair in late October but never took it out the box because it was a Christmas present.

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Pottery Barn Kids

Customer service issue
Reported by GetHuman-skcamp
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman-skcamp started working on this issue
Dec 28th, 2018 12:05am