Order * is ************. This was ordered for a christmas present (gift message - Merr...

GetHuman-skcamp's customer service issue with Pottery Barn Kids from December 2018

14 views | 3 similar | 0 following
Help with my Pottery Barn Kids issue
First: share to improve GetHuman-skcamp's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-skcamp's next move: call Pottery Barn Kids.
The best way to get your problem resolved is to tap the button below to start calling Pottery Barn Kids. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-skcamp may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-skcamp's own words
Order * is ************. This was ordered for a christmas present (gift message - Merry Christmas Shelby!! Love KK). I wrapped it and it was opened on christmas day. First, it did not come with any written instructions for assembly. Second, the end of the zipper for the seat cushions was not sewn so the zipper pull came off the zipper tracks. That took about an hour to get it back on the track but I'm afraid it will come off again. Also, after doing our best to assemble the sofa lounger, it does not sit up straight and the seat cushions are not flat. The sherpa fabric sheds terribly. I had it all over my pants just by trying to assemble it. I called your customer service department yesterday and explained this to him but he said there was nothing he could do for me. I bought the chair in late October but never took it out the box because it was a Christmas present.

GetHuman-skcamp did not yet indicate what Pottery Barn Kids should do to make this right.

How GetHuman-skcamp fixed the problem

We are waiting for GetHuman-skcamp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Pottery Barn Kids's attention and get better help faster. Tap below to get started.
Having Pottery Barn Kids issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-skcamp fixes it.
This email address isn't valid

Pottery Barn Kids

Customer service issue
Reported by GetHuman-skcamp
Dec 28th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman-skcamp started working on this issue
Dec 28th, 2018 12:05am

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians