hello i have a major issue that im hoping is possible to fix. my pokemon go account was...

GetHuman-kajonbla's customer service issue with Pokemon GO from February 2019

8 views
 | 
2198 similar
 | 
0 following
Help with my Pokemon GO issue
First: share to improve GetHuman-kajonbla's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kajonbla's next move: find and follow the right step-by-step guide.
Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kajonbla will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kajonbla can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pokemon GO has better answers for you: Pokemon GO Help Center
Before contacting them, items GetHuman-kajonbla may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-kajonbla's own words
hello i have a major issue that im hoping is possible to fix. my pokemon go account was through my freinds email address because at the time i broken my phone an was using his *spare for a few weeks an decided to download pokemon go.eventually i gotting a new phone an was able to use my freinds email on my phone so i didnt lose my account an worse start over. ive ben playing pokemon go since then everyday for the past * years even bought a old out dated phone just to make a new pokemon go profile so i can play * accounts at once an make the raids easier for me ive dedicated alot of my time to the game.well the problem is my freinds email address was hacked an they have changed the password on the account so when it was time for my daily pokemon go time it wasnt allowing me to log in after i tried the same password it's always been for years. so i drove to my freinds house to figure out why he changed the password an he sounded more depressed than me about it ,he told me his email account was hacked an that its a crazy impossible process to go through to reclaim his email address so what that means for me is all the time an money i put into the game that i still wanted to give is basically not accessible for play which is devastating to me. All i ask is it possible to transfer the account to my email address or you guys make a copy off the account an link me through. i would really appreciate if you could make possible because playing pokemon go is my outlet away from stress,depression,an anxiety from the daily life.me an my girlfreind enjoy are days together more when we spend time together playing pokemom go conquering raids. so please help me because i put in so much work in catching my rare to legendary to godly type pokemon that some can never catch i pay for items in the store even though theres a good amount of Pokestops by my house..**so please can you figure something out for me an if you do my email is *****@***.com this is also the email i want the pokemon go account from R*****@***.com to be transferred to. K*****@***.com is the email i need the pokemon go account transferred to. *Thank you for the opportunities to be heard.
GetHuman-kajonbla did not yet indicate what Pokemon GO should do to make this right.
I have an issue with Pokemon GO too
How GetHuman-kajonbla fixed the problem
We are waiting for GetHuman-kajonbla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Pokemon GO's attention and get better help faster. Tap below to get started.
Having Pokemon GO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kajonbla fixes it.
This email address isn't valid

Pokemon GO

Customer service issue
Reported by GetHuman-kajonbla
Feb 17th, 2019 - 8 mons ago
I have an issue with Pokemon GO too
Not resolved
Seen by 8 customers so far
Similar issue to 2198 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kajonbla started working on this issue
Feb 17th 6:55am