Want to renew contract but cannot do it online: My explicit message is*"Hi, I would lik...

GetHuman5001717's Change plan issue with Plusnet from June 2020

Help with my Plusnet issue
The issue in GetHuman5001717's own words
Want to renew contract but cannot do it online: My explicit message is*"Hi, I would like to continue using Plusnet.*Please provide my options from the expiry of existing contract (** July ****).*I would like a similar plan to existing (no call plan, BT Sport app)*I can consider either **, **, or ** month plan (but at my age, not wise to look so far ahead)*I’ve looked online but can’t get satisfaction:*As you wrote on **st June: “When your contract ends your monthly price will go from £**.** to £**.**. But don't worry, we have some great offers for you - even new customers can't get better. Take advantage of one of these deals to continue getting the great value award-winning service from us at Plusnet.”*Regards*Malcolm"

GetHuman5001717 did not yet indicate what Plusnet should do to make this right.

How GetHuman5001717 fixed the problem
I called their customer services, surprised got through (as previous day I gave up after ** minutes on hold).
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Plusnet

Change plan issue
Reported by GetHuman5001717
Jun 27th, 2020 - 2 years ago
Fixed
GetHuman5001717 shared how to fix
Seen by 15 customers so far
Similar issue to 67 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman5001717 started working on this issue
Jun 27th, 2020 12:32pm
GetHuman5001717 confirmed the issue is fixed. Hooray!
Jun 28th, 2020 7:45pm

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