Plusnet Customer Service Issues

I switched my landline and broadband from TalkTalk to your company, only to find that your service is even worse. I was promised higher download speeds, but despite using a power line Ethernet adapter and a WiFi repeater, I never got close to the speeds I was told. In fact, the connection was so slow that my mobile device would disconnect from the network, forcing me onto mobile data at an extra cost. The WiFi signal was so weak that my Alexa device in the bedroom kept losing the connection. Despite showing the speed to your engineers, the issue was not resolved and I had to cancel due to the inability to meet my basic WiFi needs. Now, I'm dealing with billing issues related to cancelled equipment that doesn't work properly in my lounge.

My service was activated on Friday the 13th. Unfortunately, the engineer did not properly test the line, leaving me without both phone and broadband. The SLA provided no specific time for a fix, which was impractical as I work from home. I had to commute 40 minutes each way on Monday, Tuesday, and Wednesday to work. The engineer finally arrived around 4 pm yesterday and resolved the issue. I am concerned about being charged for these days and would like to request compensation. I also want to raise a complaint about the lengthy fix time. My partner, with BT, received a next-day Saturday engineer with a two-hour time slot for a non-urgent issue, highlighting the disparity in service levels. Being a single mother working from home, being without broadband for that time was highly inconvenient.

I am an existing Plusnet customer facing service suspension due to a high bill caused by excessive call charges while I was away and my son was house sitting. Dealing with mental and physical health issues, I needed a break. Despite this, I want to continue using Plusnet and hope to resolve this matter soon. I appreciate the service provided and hope to enjoy it again once this issue is resolved. Please contact me to discuss and find a solution. Thank you. - Miss D Currie

I've been patiently waiting for my Plusnet Fibre Extra service to be activated promptly. I contacted BT, my current internet provider, and they removed the line block to allow for the switch to Plusnet. Despite receiving the router from Plusnet, I'm still unable to activate the service. Can you please advise how much longer the activation process will take for the Plusnet Fibre Extra service?

I discussed this issue on 23 February and received a new router, but it hasn't resolved the ongoing problem. I also committed to a two-year contract for faster speed, which hasn't been delivered. I raised a query with reference No:[redacted]13 but haven't received any updates yet. I am a COPD patient and heavily depend on my PC for online grocery orders as I cannot go out often. Please contact me promptly at [redacted]55. Although I provide my email, I'd prefer a conversation with an engineer due to the multiple attempts to resolve this. Thank you, Cathie Macmillan.

I spoke to one of your advisors today about my brother's broadband. He has mental health issues and canceled the service. I called to have it reinstated, but he doesn't know his login details or phone number. The advisor provided me with an email address. His name is John Kelly, residing at 11 Moidart Rd, Port Glasgow, PA14 5YP. His mobile number is [redacted]2. He wants to have the broadband reconnected, but we lack the necessary account information. I need guidance on how to proceed with restoring the service for him.