My account disappears when i leave the app and i have to make a new one, its happened...

GetHuman-ashesn's customer service issue with Plentyoffish from November 2018

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The issue in GetHuman-ashesn's own words
My account disappears when i leave the app and i have to make a new one, its happened * times this week. I click out of the app, or I lock my phone to do something, and when i try to open the app, I'm logged out. So i try to log back in and it continuously gives me an error message that i have the incorrect password. I only have * passwords i use, so no i dont have the wrong password that i just registered with ** minites before. But still, so i go through the "forgot password" and enter my email but i NEVER get a response link to reset my password. So why am i being deleted if the pictures are of me, there is no nudity, no sexual content, nothing violating anything, why do i keep being deleted ?
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Customer service issue
Reported by GetHuman-ashesn
Nov 25th, 2018 - 10 mons ago
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GetHuman-ashesn started working on this issue
Nov 25th, 2018 10:39pm
GetHuman-ashesn indicated the issue is not fixed yet.
Nov 25th, 2018 10:39pm