Playstation Customer Service Issues

My account was compromised, and my debit card had unauthorized charges. I use a PS4, but my account was made on PS3 with the PSN ID Doc_J-2. I cannot log in as my account was locked after the hack. I am concerned about my other cards linked to the account. I've bought many games, renewed Ps+, and as a big PlayStation fan, I want access back to play and use my PSN name. I believe I should not suffer for this. Losing my purchased games would be devastating. I faced a similar situation before, and not getting my account back would deeply upset me. My PlayStation and games hold great sentimental value, and I hope for assistance. I'm a loyal customer seeking your help in this distressing situation. Being compromised has been unfair, and I seek a resolution.

My account was compromised, leading to unauthorized charges. After my bank closed it, my account is now inaccessible. My PSN username is Doc_J-2, and I've been a devoted PlayStation user for years. I recently renewed my PS Plus subscription and bought numerous games that I'm eager to regain access to. Despite having two-factor authentication set up, my account was still hacked. The account holds sentimental and financial value due to the investments I've made in games over time. It's disheartening that loyal customers are left struggling when they fall victim to hacking. I'm not to blame for this breach, and I shouldn't lose the games I've purchased. I appeal to Sony to lift the ban on my account, restore my access, and ensure the removal of any linked cards to prevent further financial loss. I deeply care about my account, the games, and the financial commitment associated with it. It's distressing to face potential loss due to factors beyond my control. I implore Sony to consider my situation and help me recover my account and games promptly. Your assistance in restoring my account would be greatly appreciated, and I am willing to take all necessary security measures to prevent future incidents.

My account was compromised, leading to unauthorized charges and its subsequent ban. As a dedicated PlayStation fan under the PSN OID Doc_J-2, I've invested in game purchases and just renewed my PS+ subscription. Despite having two-factor authentication, my account was still targeted. I value my account for its history, financial investments, and the purchased games I wish to access. I feel unjustly penalized for the hacking incident and request Sony's assistance in reinstating my account, removing payment methods to prevent further issues. I urge Sony to reconsider their approach towards loyal customers facing hacking situations, as losing access to my account means losing hundreds of dollars invested in games over the years. I am deeply saddened by this situation and respectfully ask for the account and games restoration, emphasizing my commitment to security measures going forward. My primary goal is to have my account and games accessible again, which I hope Sony can facilitate promptly.

During Playstation's Holiday Sale, Sony had discounted movie bundles by 50% or more until January 5th. I placed 4 bundles in my cart on December 30th, but when I returned on January 1st to complete the purchase, the discounts were no longer applied. I am wondering if this issue in the PS4 Store was caused by the new year transition. Will the store honor the original discounted prices? Thank you. - JAR

On December 25, [redacted], I downloaded Call of Duty: Modern Warfare. Today, January 6, [redacted], when I attempted to play co-op survival, the game indicated that a DLC pack was missing. I checked the PlayStation Store but couldn't find it. Upon navigating to the game menu and checking the add-ons, I noticed that the Survival Pack and Special Ops Pack 2 were uninstalled, with a lock symbol preventing access. I have tried contacting support for three weeks but was unable to reach anyone. Can you please assist in removing the lock or guide me on how to resolve this issue?

Hello Sony, I arrived home from work to find my two sons using the family PlayStation. One, aged 14, was playing his favorite game, Fifa 20, while the other, aged 10, was watching. Shortly after, I received an email stating that the account had been temporarily banned for 7 days. Perplexed, I asked my 14-year-old about it, and he showed me a very explicit message he had sent to his opponent on Fifa. I am frustrated as I won't be able to play for a week, and I do not want my sons to play either. The family account, which I frequently use after work, has been affected. I want to resolve this issue and apologize for the inappropriate message sent by my son. Thank you, William

I am experiencing an issue with my PS4. While playing a game, it unexpectedly shuts off, emitting a loud buzzing noise through the speakers. Subsequently, the PS4 cannot be turned back on as the power button flashes a white light. Reports confirm this to be a known hardware fault in certain [redacted] PS4 models. Individuals with these faulty consoles have received replacements upon returning them. As the PS4 was not returned due to being unused by a family member who passed it onto me, I am now seeking to have it replaced at no cost. The warranty sticker remains intact, and the serial number is MD[redacted]80. Your prompt attention to this matter would be greatly appreciated.

I purchased a digital copy of Rage 2 from the PlayStation store a few days ago. I have played for over 24 hours, but now when I try to launch the game, it immediately gives an error after the menu screen. I have already tried to uninstall and reinstall the game once, deleted the system save files, and removed all game saves, but nothing has worked. I am currently reinstalling the game, but I am starting to lose hope. My internet connection is fine, and both the game and system software are up to date. Is there anything else I can try?

I am disappointed with the way PlayStation handles customer reports and account closures. Customers who get reported, even falsely, are blocked for life without clarification on the issue. The lack of transparency in explaining the reasons behind these actions is concerning. Players who spend significant amounts on downloadable games are left stranded without access due to unclear account closures. The inability to provide evidence or details on reports raises questions about the fairness of these decisions. The company's customer service fails to address the concerns of innocent individuals facing lifetime bans. It seems unjust to punish genuine customers based on potentially malicious reports from individuals creating multiple accounts. This flawed system impacts loyal customers and tarnishes the overall gaming experience. PlayStation should improve their handling of these situations to maintain trust with their user base.

My young nephew mistakenly shared his account details on Fortnite with a stranger who tricked him. The person pretended to trade accounts and then scammed my nephew, changing the login information and locking him out of his PSN account named "ImDinkyDunkah-". I am trying to recover the account as it holds valuable in-game purchases. The scammer demanded money for the return of the account, but I am unwilling to comply due to lack of trust. Your assistance in resolving this issue would be greatly appreciated.

I recently purchased a PlayStation 4 from a friend's son. He mentioned that his PlayStation account was banned, but I am the new owner now and my account is not banned. I bought the console to play games with my 4-year-old son and to help stimulate my brain after a serious accident. Unfortunately, I am unable to log in or access the PlayStation Network on the PS4, even though it works fine on my PS3. I have purchased a new controller and have games on the way, so I hope you can assist me in resolving this issue promptly. Thank you, D. Rowe

While playing Rainbow Six Siege with my two friends, we had a casual match where things got out of hand when two random teammates decided to teamkill us. In retaliation, we did the same to them, and they ended up leaving the game. Afterward, I received a disturbing message from one of the players, TTVIMACOOLCAT, threatening to ddos me. I promptly reported the offensive message and received confirmation that the report was actioned by Playstation. I've noticed that when I report inappropriate messages, they usually get deleted, which is reassuring. However, I recently found out that when I called someone out for abusing the game, my message got reported, and SIE ended up deleting my message instead. I wonder what happened to the account "TTVIMACOOLCAT" and why reporting individuals sometimes seems ineffective.

I received an email regarding a purchase made on PlayStation™Store but I'm unsure about the details. PlayStation Thank you for your purchase from PlayStation™Store. Order Number: [redacted]5 Name: P S Online ID: magnamite Date and time of purchase: 07/01/[redacted] 04:32 AM UK Time Details: Battle Pass - Year 4 Season 1 Price: £1.00 Current Wallet Amount: £47.76 Total: £1.00 Fund Source: PlayStation Wallet Funds: £1.00 The email was sent to [redacted], but you can contact me at a different email address that I will list below.

I encountered an issue while trying to download a song add-on for Rock Band 4 on my PS4. Two out of the three add-ons downloaded successfully, but the third one, "Bad Guy" by Billy Eilish, is showing an error message ("Bad Guy" -- Billy Eilish Add-On Cannot Download) with error code NW-[redacted]-7. Whenever I try to retry the download, the same error message appears. I would appreciate it if this issue could be resolved so I can enjoy the full content. If the download continues to be unsuccessful, I kindly request a refund for that particular add-on. Thank you for your assistance.

I recently noticed an unauthorized charge of $17 on my card, which I did not approve. While I authorized a one-time debit, I was not aware that another debit would be taken. I kindly request a refund for this charge made on January 8, [redacted]. You can reach me at [redacted] Kindly refund the money to the debit card details you have on file for me. My name is Esperanza P. I would appreciate a prompt response once you receive this message. Thank you.

I recently discovered approximately $[redacted].00 in charges on my grandson's account. He made a few purchases using my card, but I was unaware of the additional charges. Upon checking his transaction history, I found around 21 charges on his account and 45 on my credit card. I have been attempting to contact PlayStation over the phone for several days with no success. How can I go about resolving this issue? Any advice would be greatly appreciated.

I recently discovered that my 14-day free trial of Playstation Plus has ended, and I was charged $10.00 for another month due to auto-renewal. I was unaware of this feature until now. I have not utilized any of the subscription benefits and would like to request a refund.

Recently, my boyfriend purchased a new PlayStation because our warranty doesn't cover the issue we're having. However, after installing most of our games, we encountered an issue with the Black Ops 3 zombie chronicles expansion packs. Even though they show as purchased, we are unable to play them. This situation is becoming frustrating because we just want to enjoy gaming without delays. How much longer will it take for us to be able to play? It's getting ridiculous.

My PlayStation isn't recognizing the controller. I've attempted using a wire, followed YouTube tutorials for safe mode, connected it to a different TV with another HDMI cable, and even purchased a new PlayStation and tested it on two other TVs. However, the same issue persists with both consoles. It's proving challenging as no controllers are being detected, despite everything being brand new. I'm uncertain if an interference with the signal could be the root cause of this problem.

Hello, I am a new PS Plus user, and I must say I am thrilled with the service. However, I received Uncharted: The Nathan Drake Collection as my first free game, which I already own on disc. Is it possible to receive a different game instead? I was looking forward to downloading games as a PS Plus member, and it's disappointing to get one I already have. Thank you for your help. Regards, J.