I am owner of Ps* (Dec ** ****) and pay the account for my son. This was a gaming gift...

GetHuman-emckeon's customer service issue with Playstation from December 2019

Help with my Playstation issue
The issue in GetHuman-emckeon's own words
I am owner of Ps* (Dec ** ****) and pay the account for my son. This was a gaming gift for him. When we first bought it we made some errors activating the game because he was the one playing it but I was the one paying it and we mixed up information setting it up. On August * of this year, I tried to get it fixed for him but I just noticed now that I haven’t been getting emails of payment- statements. Since August. My email is *****@***.com. My sons is *****@***.com. (under vMcBuckets$ Originally during set up, I wanted to be owner to set parameters on gaming time, and for billing purposes, but he started playing on my email instead of creating an account for himself with his email info. For security reasons, in August, we got his game set up with his email, so we could split the info. But now I don’t know how to get back into the account to either a) set the parameters or b) make payments as gifts for him to use. I tried to access the account with my email last night and I could not get into it. It said either my email or password was wrong but when I tried to reset the password I never got a follow up email from you to do so. I want to be able to check my account at will and get access to my billing. And also if possible set up gaming parameters.

GetHuman-emckeon did not yet indicate what Playstation should do to make this right.

How GetHuman-emckeon fixed the problem
Wound up calling for support and speaking to someone to help me.
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Playstation

Customer service issue
Reported by GetHuman-emckeon
Dec 11th, 2019 - 2 years ago
Fixed
GetHuman-emckeon shared how to fix
Seen by 5 customers so far
Similar issue to 46024 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-emckeon started working on this issue
Dec 11th, 2019 4:59pm
GetHuman-emckeon confirmed the issue is fixed. Hooray!
Dec 14th, 2019 6:57pm
GetHuman-emckeon confirmed the issue is fixed. Hooray!
Dec 15th, 2019 7:17pm