Account ateped*** family manager downloaded fortnite save the world delux for **.** ord...

GetHuman1856776's customer service issue with Playstation from December 2018

3 views | 20246 similar | 0 following
Help with my Playstation issue
First: share to improve GetHuman1856776's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1856776's next move: call Playstation.
The best way to get your problem resolved is to tap the button below to start calling Playstation. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1856776 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1856776's own words
Account ateped*** family manager downloaded fortnite save the world delux for **.** order number ************ for my son to use on his account because he doesn’t have permissions. Tried to use on his account and now I can’t gain access. Same PS* same house. Seems like addin purchase is linked to accounts unlike game purchases. Didn’t know this now stuck with $** loss can’t use. Never downloaded not used. Can I get a refund so I can purchase under correct account or transfer from one account to other. Other account is nitefury***. Epic will not do anything as purchase as made thru Sony with PlayStation bucks. Please help my son wishes to play the game but not willing to just throw away money. This seems like a common problem with many people the family manager feature is causing more trouble than it is worth after this I will be deleting account and just giving son full permissions.

GetHuman1856776 did not yet indicate what Playstation should do to make this right.

How GetHuman1856776 fixed the problem

We are waiting for GetHuman1856776 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1856776 fixes it.
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman1856776
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 20246 others
0 customers following this

Timeline

GetHuman1856776 started working on this issue
Dec 29th, 2018 4:37pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers