I put a disc in my PlayStation and it froze and reset then caused the whole playstation...

GetHuman-ezracarl's customer service issue with Playstation from August 2018

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The issue in GetHuman-ezracarl's own words
I put a disc in my PlayStation and it froze and reset then caused the whole playstation to restart itself. I am now at a screen that reads "cannot start the ps*. Connect the dualshock * using the usb cable, and then press the PS button" I have tried this as well as pressing the button on the back of the controller next to the L* button with a tac. Nothing has worked my controllers just flash white once and I can't get off this screen.
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Playstation

Customer service issue
Reported by GetHuman-ezracarl
Aug 13th, 2018 - a yr ago
I have an issue with Playstation too
Not resolved
Seen by 10 customers so far
Similar issue to 3765 others
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Timeline
GetHuman-ezracarl started working on this issue
Aug 13th, 2018 11:17pm