Today was free pizza day at Planet Fitness - Pearl Street in Norwalk, CT. I usually ta...

GetHuman-herbs's customer service issue with Planet Fitness from December 2018

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The issue in GetHuman-herbs's own words
Get some pizza ... Today was free pizza day at Planet Fitness - Pearl Street in Norwalk, CT. I usually take my pizza and save it in my locker to eat after my workout. Today, the manager Lystra and another employee followed me into the locker room waving an empty pizza box in her hand and said to me, "you can't take * slices of pizza." I told her that I didn't take * slices of pizza. She was harassing me claiming that I took * slices of pizza and then proceeded to mumble that the pizza was for everyone. How embarrassing, as there were other members of Planet Fitness who heard her talking. When I left the gym at *:**pm, I saw * boxes of uneaten pizza. Plenty of pizza left for other members at Planet Fitness. This seems to happen every month on pizza day. The manager has made pizza day so unpleasant. I don't always take pizza because this same manager acts like the pizza are the crown jewels that she is personally guarding. IT'S ONLY PIZZA!!! This manager needs to go. I am looking into joining another gym because Planet Fitness is not a pleasant place to work out after a day of work. Lystra is not friendly and does not know how to manage without alienating the members at this gym. This is not the first time I have complained about Lystra and she continues to manage this gym. I would appreciate a response to my complaint. Thank you
Lystra does not understand about customer relations, which makes her a terrible manager. She humiliated me claiming that I took * slices of pizza and followed me into the locker room waving a box of pizza in her hand.
I would like another manager to manage the Pearl Street Planet Fitness
I have been a member at Planet Fitness for over ** years with no problems until Lystra managed the gym
I have contacted Planet Fitness two times about Lystra already, and nothing has been done to transfer her to another Planet Fitness.
I have an issue with Planet Fitness too
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Planet Fitness

Pizza
Customer service issue
Reported by GetHuman-herbs
Dec 4th, 2018 - 2 mons ago
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Timeline
GetHuman-herbs started working on this issue
Dec 4th, 2018 4:56am
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Dec 4th, 2018 5:04am
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Dec 4th, 2018 5:04am