Pizza Hut Customer FAQ

We're sorry to hear about the difficulty you're experiencing. Pizza Hut generally sends confirmation emails when you're entitled to a free pizza. If you haven't received this, it could be a system error or perhaps the offer didn't apply. Unfortunately, we can't check this directly. We recommend that you get in touch with Pizza Hut's Customer Service as they have access to your account details. They'll be able to help with any issues you're having with special offers or redeemed rewards.

We're sorry to hear you didn't receive your free pizza through the Pizza Hut app. Generally, rewards like free pizzas are automatically added to your account after you've reached a certain number of points. Please make sure to log in to your account and check the "Rewards" section. If you have enough points, you should see an option to redeem them for your free pizza. If the free pizza is still not showing up, it could be a technical glitch with the app. We recommend closing and reopening the app. If the issue persists, we suggest reaching out to your local Pizza Hut, as they should be able to help resolve the issue.