on Thursday, ****, I received an email from Pizza Hut Customer Service: "We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next * business days at the phone number or email address you provided." Today is Saturday ****, * business days later. I have not yet received a phone call. Time's up.

GetHuman998513's customer service issue with Pizza Hut from August 2018

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The issue in GetHuman998513's own words
I had received a coupon for a free pizza in a "welcome to the neighborhood" packet. The coupon had the store address and phone number. They refused to honor it because, they said, that corporate sends them out and they are "only a franchise"...whatever that is supposed to mean. ... As a loyal Pizza Hut customer since ****, and having just relocated to a new state, I was very happy to receive in my "Welcome to the Neighborhood" packet a coupon from Pizza Hut for a free medium one topping pizza!!**Since unpacking and settling in is a stressful time I was happy to see my old friend Pizza Hut was going to deliver a free pizza!*On the face of the coupon was the name and address of the local Pizza Hut so I called the number on the front of the coupon and was told that they do not honor this coupon and that she would transfer me to the other store. Before I could say anything else my call was switched to another Pizza Hut.*I told them what was happening and was told that "corporate sends these things out" and that since it was the "other" store's address and phone number on the welcome coupon that they would not be honoring the coupon either.. and then asked me why they transferred the call to them.*Well...how would I know why? I can only guess that the first store didn't want to be bothered and made me someone else's problem.**So I want to thank you for the useless coupon. I used the coupon from Dominos... where I will be buying my pizza from now on.**No wonder Domino's is winning the pizza wars...they honor the coupons that their corporate offices send out.**I will no longer "putt putt to Pizza Hut" because Domimo's actually does "out pizza the Hut" and doesn't stoop to trickery to get customers.**Sincerely,*Former Pizza Hut Customer,*Joan Kleiner*McKinney, Tx
I didn't expect to be transferred to another store in the neighborhood only to be told that they don't honor a coupon from another store....then they asked me why I was transferred to them.
they need to train the staff how to treat customers, do the job they were hired to do, address whatever issues at hand rather than pass it off to be someone elses problem.
I have been a customer since the ****'s in many different states. I expected to be treated like a customer, not a bother. I expected them to honor the coupon.
No. Since they couldn't even call me within the three days as promised in an email from their customer service department to resolve the problem they deserve to lose customers. I used a coupon in the same packet from Dominos...they honored it.
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Pizza Hut

Coupon for free pizza.
Customer service issue
Reported by GetHuman998513
Aug 16th, 2018 - a yr ago
I have an issue with Pizza Hut too
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Seen by 6 customers so far
Similar issue to 261 others
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Timeline
GetHuman998513 started working on this issue
Aug 16th, 2018 2:56am
GetHuman998513 indicated the issue is not fixed yet.
Aug 17th, 2018 12:03pm
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Aug 17th, 2018 12:04pm
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Aug 19th, 2018 6:27am
GetHuman998513 indicated the issue is not fixed yet.
Aug 19th, 2018 6:52am