billed for services not wanted or approved ....

GetHuman1046976's customer service issue with Pittsburgh Post-Gazette from August 2018

Help with my Pittsburgh Post-Gazette issue
The issue in GetHuman1046976's own words
* ... My name is Cheryl Berardi I called on July **, **** close to *pm to request information about an obituary for my mother. After sending the information the women provided me with a draft and the cost of *,***. At that time I called her and said absolutely cannot spend that type of money and I requested her to delete my email that I sent her. She confirmed she did and I would not be billed. Please research this with you service agent and remove me from the billing I received. I did not agree to publishing the obit once I was told the price. I thought it was going to be maybe $**. I was so distraught already and this was shocking as I expressed to the agent. I DID NOT APPROVE THIS. Therefore please correct. Thank you. I do suspect since it was close to * something happened in error but it was not on my part. FOR SOME REASON NUMBERS DO NOT SHOW IN THIS COMPLAIN MESSEAGE.
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How GetHuman1046976 fixed the problem
the charge has been removed ..thanks
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Pittsburgh Post-Gazette

Customer service issue
Reported by GetHuman1046976
Aug 28th, 2018 - 4 mons ago
I have an issue with Pittsburgh Post-Gazette too
Seen by 5 customers so far
Similar issue to 62 others
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GetHuman1046976 started working on this issue
Aug 28th 4:11pm
GetHuman1046976 confirmed the issue is fixed. Hooray!
Aug 29th 6:05pm
GetHuman1046976 confirmed the issue is fixed. Hooray!
Aug 31st 5:36pm