billed for services not wanted or approved ....

GetHuman1046976's customer service issue with Pittsburgh Post-Gazette from August 2018

Help with my Pittsburgh Post-Gazette issue
The issue in GetHuman1046976's own words
* ... My name is Cheryl Berardi I called on July **, **** close to *pm to request information about an obituary for my mother. After sending the information the women provided me with a draft and the cost of *,***. At that time I called her and said absolutely cannot spend that type of money and I requested her to delete my email that I sent her. She confirmed she did and I would not be billed. Please research this with you service agent and remove me from the billing I received. I did not agree to publishing the obit once I was told the price. I thought it was going to be maybe $**. I was so distraught already and this was shocking as I expressed to the agent. I DID NOT APPROVE THIS. Therefore please correct. Thank you. I do suspect since it was close to * something happened in error but it was not on my part. FOR SOME REASON NUMBERS DO NOT SHOW IN THIS COMPLAIN MESSEAGE.
THIS SERVICE WAS NOT REQUESTED DUE TO COST
REMOVE ME FROM BILLING
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I have an issue with Pittsburgh Post-Gazette too
How GetHuman1046976 fixed the problem
the charge has been removed ..thanks
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Pittsburgh Post-Gazette

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Customer service issue
Reported by GetHuman1046976
Aug 28th, 2018 - 4 mons ago
I have an issue with Pittsburgh Post-Gazette too
Fixed
Seen by 5 customers so far
Similar issue to 62 others
0 customers following this
Items needed
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Timeline
GetHuman1046976 started working on this issue
Aug 28th 4:11pm
GetHuman1046976 confirmed the issue is fixed. Hooray!
Aug 29th 6:05pm
GetHuman1046976 confirmed the issue is fixed. Hooray!
Aug 31st 5:36pm