I cannot find my account. It has been inactive for a while, but when i tried to login...

GetHuman-riarenee's customer service issue with Photobucket.com from February 2019

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The issue in GetHuman-riarenee's own words
I cannot find my account. It has been inactive for a while, but when i tried to login, it tells me my email doesn't exist. I have an old email from a family member sharing an album with me, and i can see those photos, but am unable to find the account when i go to sign in. I don't understand. I can provide information to verify the account, but I desperately want to find this account so that I can retrieve all of the newborn photos of my children. Full name is Marriah Hebert. email that was associated with the account is rather *****@***.com, or *****@***.com. please help.
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Customer service issue
Reported by GetHuman-riarenee
Feb 7th, 2019 - 3 mons ago
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