PhonePe Customer FAQ

If you've sent money to the wrong person on PhonePe, you unfortunately cannot reverse the transaction from your end. The transactions on PhonePe are instantaneous and irreversible. However, you can try reaching out to the person to whom you mistakenly sent the money and request them to send it back to you. The best course of action is to ensure the accuracy of all the details before you proceed with any transaction. If you are unable to retrieve your funds, we recommend reporting the matter to PhonePe customer service for further assistance.

We're sorry to hear about your situation. Unfortunately, once a transaction is completed, it's irreversible. The recipient has to willingly send the money back to you. We suggest you get in touch directly with the company and request them to refund the amount. It's important that in future transactions you double-check the recipient's details before confirming any transaction to avoid such situations. While we can't assist directly with this issue, we ensure you that we are continuously working on enhancing our features to provide a safer environment for your transactions.

We're sorry to hear you're having trouble with your transaction. This issue typically occurs due to network failures, bank downtime, or server issues. The money debited from your account is usually credited back within 3-5 bank working days. If your money hasn't been refunded within this period, we recommend confirming with the receiver, checking your transaction history for updates, and making sure you have the latest version of PhonePe. If the problem persists, reach out to PhonePe's customer support via the in-app Help section for further assistance. They will guide you through the process to resolve your issue as quickly as possible.

Hum samajh sakte hain ki aapko us samay kaisa mehsoos ho raha hai. Aksar payment gateway ya bank server ke tez pravah ya technical kharabi ke karan aisa ho saktaa hai. Aam taur par, aisa hua transaction sahi ho jaata hai jaise hi gateway ya server theek ho jaata hai. Yadi aapka paisa 3 se 5 din tak vapas bank mein nahi aata hai, to hum aapko salaah denge ki aap PhonePe support se sampark karein aur unhen is sambandh mein jaankari dein. Wah aapke sambandhit transaction vaivaran pe jayenge aur is samasya ka niwaran karne mein aapki sahayata karenge.

We're here to help. This problem may be due to several factors. It could be a temporary issue with your bank's server. In this case, please try to link your bank account after some time. Alternatively, make sure that the phone number linked to your PhonePe account is the same as the one registered with your bank. If you've recently changed your phone number, you need to first update it with your bank and ensure it is linked to your Bank Account. If the problem persists, it is recommended to contact your bank for further assistance.