My name is Robert Burbage. I have used a Phillips ResMed VPAP S* for some time now. Ove...

GetHuman-rburbage's complaint issue with Philips Electronics from June 2019

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The issue in GetHuman-rburbage's own words
Get my wireless turned back on. ... My name is Robert Burbage. I have used a Phillips ResMed VPAP S* for some time now. Over a year ago, the wireless feature stopped working. While speaking to a Respironics agent, I was informed that the (working) wireless cards in ALL S* machines NATIONWIDE had been electronically disabled, in an effort by the company to "encourage" users to "upgrade" to the latest model. At the time, that was the S**. Today it is the DreamStation. Have you disabled the wireless cards on all of the S**'s?*WHAT I WANT YOU TO DO IS simple, and I know for a fact that it can be done. ENABLE THE WIRELESS ADAPTER in my machine. If you need the MAC address, or any other information, you can call me at ***-***-****. This is my home number, I am retired.**Thank You. Robert
A Respironics agent told me that the company remote-accessed into all of these machines and electronically disabled the working wireless cards as part of an effort to get the customer to upgrade to a newer machine.
ENABLE THE WIRELESS ADAPTER IN MY MACHINE
Several years.
Nothing else will work.
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Philips Electronics

ResMed VPAP S*
complaint issue
Reported by GetHuman-rburbage
Jun 13th, 2019 - 4 mons ago
I have an issue with Philips Electronics too
Not resolved
Seen by 5 customers so far
Similar issue to 315 others
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Timeline
GetHuman-rburbage started working on this issue
Jun 13th 12:15am