I place a vacation stop on my paper when I'm away, which is often during the year. I a...

GetHuman-robantme's customer service issue with Philadelphia Inquirer from March 2019

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I place a vacation stop on my paper when I'm away, which is often during the year. I assumed that I was getting credit for those days that I did not receive the paper. I just found out that The Phila Inquirer stopped that policy in **** and that I am being charged for the paper even when it is not delivered. I was told that I could still read the paper digitally. I have never read the paper digitally and I did not ask for the ability to do so. I want a physical paper and that is all. When I don't get a physical paper I don't want to be charged for it. I love having the paper in the morning but I am not going to pay for something that I am not receiving. I cancelled my account.
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Philadelphia Inquirer

Customer service issue
Reported by GetHuman-robantme
Mar 12th, 2019 - 5 mons ago
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Mar 12th 1:47pm