I recently changed the password at my bank (Texas Bank and Trust Longview,Tx) and now m...

GetHuman5886790's Service problem issue with Personal Capital from March 2021

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The issue in GetHuman5886790's own words
I recently changed the password at my bank (Texas Bank and Trust Longview,Tx) and now my accounts will not link. I have contacted the bank and deleted my accounts and tried to re-enter and link accounts. When I put in the ID and password I get this: Texas Bank and Trust requires additional security information in order to complete linking your account.*Time Remaining: **:***Enter the code send to ***-***-**** If you have the Authy app installed you can get your code there*I do not get a code sent to my phone and the code from the Authy app will not work either. The bank says everything is ok on their end and suggested I contact you. In addition when I try to go the support tab it goes immediately to the dashboard.

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Personal Capital

Service problem issue
Reported by GetHuman5886790
Mar 25th, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 6 others
0 customers following this


GetHuman5886790 started working on this issue
Mar 25th 4:01pm

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