This is in regards to a cell phone that was left at your store buy an Uber driver I'm s...

GetHuman2609422's customer service issue with Pep Boys from March 2019

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The issue in GetHuman2609422's own words
This is in regards to a cell phone that was left at your store buy an Uber driver I'm sorry a Lyft driver not Uber you currently have a Hertz and Lyft operation inside of one of your stores my phone was left inside of a Lyft vehicle and the Lyft driver gave it to a store employee at Pep Boys who put it on a bat in a bag and left it on the counter of the Hertz * Lyft business there in your store I sat there for a day Sarah employee salt there even heard them speaking about it when I came in because I called prior and ask him about my phone they said we couldn't find it I was too bad for me so I got there at some look more asked him to check the film to see what actually happened they said they couldn't do that I need to file police report so they told me to do just out of curiosity is something stolen from your store shouldn't you guys be calling the police and filing police report why am I having to do that is $*,*** phone brand new Google pixel *XL SO AGAIN WHY AM I HAVING TO FILE POLICE REPORT THE PHONE WAS TAKEN FROM YOUR STORE RECEIVED BY YOUR EMPLOYEE FROM THE LYFT DRIVER THE STORE DIDN'T WANT TO SHOW ME THE FILM BECAUSE IT OBVIOUSLY SHOWS THE EMPLOYEE TAKING POSSESSION OF IT AND PUTTING IT IN A BAG AND PUTTING IT ON THE COUNTER AFTER THE BUSINESS HOURS AND NOBODY WAS THERE SOMEBODY STOLE MY PHONE OR ONE OF THE EMPLOYEES OR STOLE IT EITHER WAY I WANT MY PHONE BACK OR PAID FOR MY PHONE PLEASE HELP THIS IS RIDICULOUS SO I SHOULD BE OUT $*,*** JUST BECAUSE YOU GUYS HAVE BAD EMPLOYEES AND ARE TRYING TO GIVE ME TO DO YOUR EDGES JOB WHAT THE **** PLEASE HELP ASAP BEFORE YOU CALL THE COPS IT'S ONE OF YOUR EMPLOYEES STOLE MY PHONE THAT'S WHAT I THINK AND THEY'RE TRYING TO COVER IT UP GOING TO SUE YOU GUYS
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Pep Boys

Customer service issue
Reported by GetHuman2609422
Mar 27th, 2019 - 23d ago
I have an issue with Pep Boys too
Not resolved
Seen by 2 customers so far
Similar issue to 629 others
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Timeline
GetHuman2609422 started working on this issue
Mar 27th 10:41pm