I finally got through to a real person.You need to answer the in the negative to all the questions.

GetHuman-thehammo's customer service issue with Paypal (UK) from November 2018

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The issue in GetHuman-thehammo's own words
Gain access to an existing account but was told to open a new account with a different e-mail address ... I have a pay pal account but do not have access to original e-mail address or phone number making it impossible to speak to someone direc
GetHuman-thehammo did not yet indicate what Paypal (UK) should do to make this right.
If you don't have the information or have a different e-mail address*phone number and don't know the address the account was set up in you're in trouble and need consider setting up a new account but will need an alternative e-mail account.
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Paypal (UK)

Customer service issue
Reported by GetHuman-thehammo
Nov 28th, 2018 - 9 mons ago
I have an issue with Paypal (UK) too
Not resolved
Seen by 17 customers so far
Similar issue to 661 others
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GetHuman-thehammo started working on this issue
Nov 28th, 2018 6:33pm