*****@***.com sold me an auto focusing Endoscope camera and id does not work. I cannot...

GetHuman5868072's customer service issue with PayPal from March 2021

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The issue in GetHuman5868072's own words
*****@***.com sold me an auto focusing Endoscope camera and id does not work. I cannot get any software to work on my phone Samsung S*. Order Transaction ID *W******S********. I do not want a replacement as there are too many issues already. I asked for a return label and the refused and said I would need to pay the $**.** return fee to get a refund. *This is the last e-mail and response.**Response*I am sorry but that is not acceptable the product you sent is either defective or does not meet the description you gave in your add.**From: okayseason *mailto:*****@***.com* *Sent: Saturday, March **, **** *:** AM*To: Chris*Subject: RE: This camera does not work**Hi,*Sorry for the inconvenience. As much as I love to send you a return label, there is no way for me to do that. We don’t do prepaid labels as we don’t encourage returns. *If you receive the item*is defective or damaged, please let us know as we have a different process on that. If you dislike the item that we sent, you need to return the item*s received in the correct address for you to get a full refund. *However please be informed that the return shipping fee is around $** (depends on where you are located). And you need to shoulder that and pay upfront to the post office or post man. *Let us know if this is acceptable.*Thank you.

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PayPal

Customer service issue
Reported by GetHuman5868072
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 42248 others
0 customers following this

Timeline

GetHuman5868072 started working on this issue
Mar 20th 3:51pm