I have changed my phone * to ***-***-****, my old * was ***-***-****. I no longer have...

GetHuman5065361's customer service issue with PayPal from July 2020

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The issue in GetHuman5065361's own words
I have changed my phone * to ***-***-****, my old * was ***-***-****. I no longer have access to old number. I cannot sign in to my paypal account because it wants to send a text code to old number to access my account and I cannot get it. I changed my number with ebay, but cannot change it with paypal. Can a code be sent to my email to access my account?******@***.com****-***-*****Maurice Nelson*Do I need to make a new account? How would I delete old account? PLEASE HELP!*I have called and automated answers says it cannot help with this problem, sign in to my account and select gear at top. I CANNOT GET THAT FAR. IT WANTS TO TEXT CODE TO MY "OLD NUMBER", WHICH I NO LONGER HAVE ACCESS TO.*This message was composed and sent from wife's computer , "*****@***.com". *If you need more info, let me know. You may send response to either email address.*Thank you,*Maurice Nelson

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PayPal

Customer service issue
Reported by GetHuman5065361
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 29094 others
0 customers following this

Timeline

GetHuman5065361 started working on this issue
Jul 14th, 2020 8:17pm