PayPal should change the phone number they associate with my account. Otherwise I will never be able to access it.

GetHuman-mitrovma's customer service issue with PayPal from October 2019

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The issue in GetHuman-mitrovma's own words
I called them several times, but I was never able to reach them because they always require me to identify myself via that wrong phone number they have. ... I am locked out of my account, and the information PayPal has on my phone number, which I need to recover the password, is wrong. First I get an email with a *-digit code, which is fine, but then I am supposed to get an another one via SMS, and I do not receive it. From what I see in the digits of the number which is supposed to be mine, it is wrong, and it does not exist. **PayPal should change the phone number they associate with my account. Otherwise I will not be able to access my account, well, ever again.**I called PayPal customer service several times, but I could never reach an agent (it often reports it's a non-existent number) or resolve the issue.**Could you please help me resolve it this way? I really need to access it soon, and it seems impossible. **The email associated with the account is *****@***.com. **Best,**Marijana Mitrovic
PayPal has a wrong number associated with my account. They should change it. Otherwise I will never be able to access it.
PayPal should change the phone number they associate with my account. Otherwise I will never be able to access it.
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PayPal

Customer service issue
Reported by GetHuman-mitrovma
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 254 customers so far
Similar issue to 53861 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-mitrovma started working on this issue
Oct 2nd, 2019 3:43pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 2nd, 2019 9:24pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 3rd, 2019 3:56pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 3rd, 2019 3:58pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 3rd, 2019 4:03pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 4th, 2019 4:21pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 4th, 2019 4:25pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 4th, 2019 4:32pm
GetHuman-mitrovma indicated the issue is not fixed yet.
Oct 6th, 2019 7:47am