Verification of old phone number that Is no longer in service

GetHuman-mislaris's customer service issue with PayPal from August 2018

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The issue in GetHuman-mislaris's own words
return the $****.** ... My wife sent me $****.** in error by using my email. I have access to the email, however the verification keeps asking for my phone number. That phone number no longer exists, it was a company issued cell number years ago. I just need to get into this old paypal account, without using the phone number on record. I can verify ANY OTHER WAY! All I want to do is sent the money back she sent in error. Her paypal is M*****@***.com. my current phone number is (***) ***-****, her number is $***) ***-****.
This account has not been used in years, and the phone number for verification no longer is active. (old company phone issued phone number)
returning the $****.** to her account, M*****@***.com. Business Account for her Paparazzi online business!
for several years, my wife and I use her business account, and I also have a new account from a couple months ago. Created it because I could not answer phone verification phone number.
Yes, we have tried for days, speaking with security, emails, phone calls. It says "resolved" payment refunded to original payment method. Does this mean it's being processed back to the Mislaris** account?
I have an issue with PayPal too
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PayPal

Refund money
Customer service issue
Reported by GetHuman-mislaris
Aug 9th, 2018 - 8 mons ago
I have an issue with PayPal too
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Seen by 10 customers so far
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-mislaris started working on this issue
Aug 9th, 2018 5:58pm