Hi. I have been a paypal member since ****. I recently sold an iPhone on ebay, since...

GetHuman873862's customer service issue with PayPal from July 2018

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The issue in GetHuman873862's own words
Hi. I have been a paypal member since ****. I recently sold an iPhone on ebay, since I upgraded to a newer model. There was literally nothing wrong with my phone, it was in perfect condition.**A few weeks go buy and the buyer is asking for $** because it wasn't as described, but he's speaking in broken English and not saying what the actual issue is. He also called it an 'internet magi phone' and said that 'pink nail spot interferes with use'. **I was very confused as to what he was talking about, so I asked for clarification multiple times. **In the end, Paypal agreed with his request and will refund him the full payment. This doesn't make any sense. He provided no photos, and never said what the actual issue he was having was. It came across as a scam so I am blown away that Paypal sided with the buyer with no evidence whatsoever, and such a confusing*vague description that didn't make any sense. HELP.
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PayPal

Customer service issue
Reported by GetHuman873862
Jul 12th, 2018 - a yr ago
I have an issue with PayPal too
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GetHuman873862 started working on this issue
Jul 12th, 2018 3:48pm