I have had an email from you telling me that Foto Konijnenberg had refunded me...

GetHuman831007's customer service issue with PayPal from June 2018

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The issue in GetHuman831007's own words
I have had an email from you telling me that Foto Konijnenberg had refunded me £***.** mistakenly and asking me to pay it back. I have looked into my PayPal account funds and the money Hi*I have had an email from you telling me that Foto Konijnenberg had refunded me *£***.** mistakenly and asking me to pay it back. I have looked in my funds and the money is not there. *I rang PayPal this morning and she said that email was not from you.*Yet I have had an email from Foto Konijnenberg saying also they have paid me by mistake. *I cannot pay them until I know I have the money. *Yet when I go into activity in my PayPal account(see below) this is what I see. So it looks like the money should be in my account *It went in on **th June and they requested it back on the same day. I don’t understand why that money is not in my account *And why I was told this morning it was a scam. When it is showing in my account. *Please can you get back to me as soon as possible so I can put an end to this matter .**Regards*Bernadette Brown *Hi*I have had an email from you telling me that Foto Konijnenberg had refunded me *£***.** mistakenly and asking me to pay it back. I have looked in my funds and the money is not there. *I rang PayPal this morning and she said that email was not from you.*Yet I have had an email from Foto Konijnenberg saying also they have paid me by mistake. *I cannot pay them until I know I have the money. *Yet when I go into activity in my PayPal account(see below) this is what I see. So it looks like the money should be in my account *It went in on **th June and they requested it back on the same day. I don’t understand why that money is not in my account *And why I was told this morning it was a scam. When it is showing in my account. *Please can you get back to me as soon as possible so I can put an end to this matter .**In my PayPal account it says *Completed ***th June **** *Foto Konijnenberg *£***.***Refunded**Pending -£***.*****th June **** *Request received - pending **Regards*Bernadette Brown *******Sent from my iPhone******Sent from my iPhone
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PayPal

Customer service issue
Reported by GetHuman831007
Jun 28th, 2018 - a yr ago
I have an issue with PayPal too
Fixed
Seen by 3 customers so far
Similar issue to 5650 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman831007 started working on this issue
Jun 28th, 2018 10:11pm
GetHuman831007 indicated the issue is not fixed yet.
Jun 28th, 2018 11:38pm
GetHuman831007 indicated the issue is not fixed yet.
Jun 29th, 2018 9:25am