Hi, *I angelina Rivera, purchased a puppy from Buckeye Kennel, Randy and Sara Stewart...

GetHuman678843's customer service issue with PayPal from May 2018

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The issue in GetHuman678843's own words
Hi, *I angelina Rivera, purchased a puppy from Buckeye Kennel, Randy and Sara Stewart (***) ***-****. I picked Pixie up on Sunday ******* a nine hour drive. I took her to the vet on Monday *******. The vet asked if I had any concerns. I said "she's very quiet she hasn't barked yet" (she never did bark or make noise). He said she only weighs *.* lbs and he didn't want to do anything to her during that visit until she gets a little bigger and older. He said to bring back a stool sample in a couple of weeks.**On Friday ******, five days after we brought her home, I came home from work and Pixie looked weak and tired. I thought she had low sugar. I bought her nutrical and I put some on her gums and in her water. I took her to the hospital the Dr. said I have two options, they can keep her and they could run more test or I could take her home and keep an eye on her because she might have had a low sugar episode but the nutrical helped her sugar level go back up, and it's at a normal range now. They said her sugar level is okay now. * The vet said bring her back if she has a seizure, starts to vomit or has diarrhea. I took her home and held her close all night, in case she had a seizure. On Saturday morning ******, she was walking a little, started to vomit and had diarrhea. I took her back to the hospital, in the morning and the Dr said "Pixie is not well, it might be her heart or lungs, I hear some crackling in them, it's bad", she said we could put her through all kinds of test but that doesn't mean she's going to be okay, she's very sick, and she probably won't be okay no matter what we do. I said, Are you sure......?" she said "no I'm not sure what it is the only way to find out what's wrong would be to get a necropsy (autopsy) and that could tell us more about her". **The official diagnosis from the necropsy report stated the laboratory diagnoses was (Hydrocephalus with coning of the cerebellum and obex), a congentital brain abnormality, she *had fluid in the brain that was slowly building up. All of the attending Drs. stated Pixie's mom should not have any more puppies because of the congenital abnormality.**Pixie's autopsy information was faxed, per breeders request, from my vet to the breeders vet on Thursday *******. On Saturday, today, *******, Sara the breeder texted me and stated I wanted Pixie to die, and said I let her die,......... **She unfortunately has been extremely verbally and emotionally abusive with me throughout this whole heartbreaking, traumatizing, and devastating loss. I understand she is facing a loss also. She's been very irrational, unreasonable, aggressive and is making false accusations.**Thank you for taking the time to read this. I'm so sad and so sorry this has happened. We only had Pixie for * days and I never thought I could get so attached and love a puppy that much in such a short time. We had everything ready for her. I purchased almost $**** worth of items, most purchases through PayPal before we picked her up and we were ready for her. We had everything we needed for her at home so we could spoil her. We were so excited to have found our perfect puppy, we wanted to pick her up sooner, but she was too far.** I appreciate your time and effort in this matter and I hope Sara has a change of heart and decides to willingly reimburse us as her guarantee contract states for the full amount of $**** we paid her through PayPal.**Sincerely, angie

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Customer service issue
Reported by GetHuman678843
May 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 642 others
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GetHuman678843 started working on this issue
May 12th, 2018 10:49pm