Refund for ebay purchase (transaction ID: *H******AU******D)

GetHuman-hornoshr's customer service issue with PayPal (UK) from May 2020

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The issue in GetHuman-hornoshr's own words
I never got the Item on my ebay purchase, and I was told open a dispute here (added the chat with ebay help below).*I'd like to be refunded for the transaction.**Transaction ID: *H******AU******D*Guest Paypal account is - DJLP*VTU**UX* ... I never got the Item on my ebay purchase, and I was told open a dispute here (added the chat with ebay help below).*I'd like to be refunded for the transaction.**Transaction ID: *H******AU******D*My guest Paypal account is - DJLP*VTU**UX***Thanks in advance,*Oshry**--------------------------------------------------------------------*Escalation from eBay Helpbot***** - ** - *****:**:** UTC Fulgene Ross*Hello and welcome to eBay Live Chat, this is Ross, I hope you are doing fine today. How can I make your day better?***:**:** UTC oshryhorn*Hello***:**:** UTC oshryhorn*I want to open a dispute * have ebay step in***:**:** UTC oshryhorn*I never got the product***:**:** UTC oshryhorn*What can be done?***:**:** UTC Fulgene Ross*No worries, I defnitely help you out. May I have the item number for this please?***:**:** UTC oshryhorn*One sec***:**:** UTC oshryhorn*Order number: **-*****-********:**:** UTC oshryhorn*Is that what you meant?***:**:** UTC Fulgene Ross*I appreciate you proactively providing the information that we need to help you, bear with me please as I am checking on it now.***:**:** UTC Fulgene Ross*Yes, that would do.***:**:** UTC oshryhorn*Cool.***:**:** UTC Fulgene Ross*Bear with me please, checking * further on the case details for the item***:**:** UTC oshryhorn*Cool. The product was sent back to the seller.***:**:** UTC Fulgene Ross*Oh my, on further checking, the case opened for this transaction was already outside of the ** days that we could handle the case on the site.***:**:** UTC Fulgene Ross*NOT to worry though, you would still be under our extended coverage program which we have setup with Paypal***:**:** UTC oshryhorn*OK***:**:** UTC oshryhorn*What would that mean? How do I move forward?***:**:** UTC Fulgene Ross*Let me get the details for this. Bear with me please. What I meant is that the fastest way to get your money back for the item would be via our program with Paypal.***:**:** UTC oshryhorn*OK***:**:** UTC Fulgene Ross*Even if you had paid via a card, you were automatically made a guest Paypal account to ensure your money back further***:**:** UTC Fulgene Ross*In order to file a dispute for a full refund, please follow the instructions below: *. Reach out to Paypal via: https:***chat*PayPal-UK or https:***chat*PayPal-UK*report-new*Other *. Search for the option to send Paypal an email (usually on the center part of the page) *. Have them open up a dispute for the transaction ID: *H******AU******D *. Your guest Paypal account would be - DJLP*VTU**UX****:**:** UTC oshryhorn*OK. will do so now. Thanks. Do I need to write anything specific there?***:**:** UTC Fulgene Ross*No to worry, you will be provided a copy of this chat in your email and your eBay messages in case you would need to refer back to this conversation.***:**:** UTC Fulgene Ross*Anything else you need by the way?***:**:** UTC oshryhorn*No. That's great. Thank you!***:**:** UTC*Chat ended by Fulgene Ross*--------------------------------------------------------------------

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Whiteboard (from ebay) - transaction ID: *H******AU******D
Customer service issue
Reported by GetHuman-hornoshr
May 18th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 1518 others
0 customers following this
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GetHuman-hornoshr started working on this issue
May 18th, 2020 12:48pm