PayPal (UK) Customer Service Issues

We purchased a pop-up gazebo on eBay for our wedding, but received a cheaper non-pop-up version instead. Despite providing photos to the seller and being promised the correct item, nothing was sent. After requesting a return and refund, the seller, garden-sz on eBay, declined and stopped communication. eBay directed us to the PayPal resolution center, which ruled in our favor. They instructed us to return the item with tracking and once confirmed, they would process the refund. Our PayPal transaction ID is 5DR215357K[redacted] and the case ID is PP-[redacted]-[redacted]-[redacted]-[redacted]. The return address provided by PayPal, 42-58 George Street, Ealine, London, W5 5RF, appears to be incorrect. We tried various courier websites with no luck, finding only a university under the postcode. The company listed is Purelife Trading Limited and their registered address is 42-58 St George's Street, St Mary's Road, Ealing, London, W5 5RF, but we're unable to locate it. Despite contacting PayPal via email multiple times, we haven't received a satisfactory response on how to proceed with the return due to the incorrect address.

PayPal UK, I need assistance with an issue regarding a DVD purchase of "Peter Kay: THE TOUR THAT DIDN'T TOUR TOUR" for £1.20. I made the payment from my HSBC bank account, yet my partner unexpectedly received a letter from her Santander bank stating that £1.20 was deducted by you, PayPal UK, from her account. She does not have a PayPal account and does not wish to have one. I request a prompt resolution to this matter. Thank you. Sincerely, Mr. David Fielding.

Formal Complaint to PayPal I am experiencing issues adding my bank details to my PayPal account. After entering my account number, I receive an error message preventing me from proceeding. Despite multiple emails requesting assistance, I have not received a helpful response from PayPal customer service. I have asked to speak with a supervisor or staff member over the phone, but my requests have been ignored. This lack of human interaction and support is frustrating, making it challenging to address my concerns effectively. I suspect unauthorized access to my account as my emails seem tampered with. This is a serious security concern that has not been addressed appropriately by PayPal. I urge PayPal to improve customer service by offering direct communication options with representatives for prompt issue resolution. My attempts to reach out have been unsuccessful, and I have sought assistance from the Financial Ombudsman for further support.

Subject: Difficulty Adding Bank Account to PayPal Account Dear PayPal, I am writing to address a recurring issue I have been facing while trying to input my bank details into my PayPal account. After entering my account number, I am prompted to input a code but encounter an error message instead. It reads: "Add Bank Account We're sorry we are not able to process your request right now. Please try later." This message has prevented me from completing the process multiple times, and despite my attempts to seek assistance by email, I have received minimal response. Requesting a callback from a PayPal manager or staff member has not been fruitful. The lack of human interaction and support is disappointing, especially considering the security concerns I have about potential unauthorized access to my account. I have even reached out to the Financial Ombudsman for guidance on this matter. I urge PayPal to enhance customer service by providing direct access to support personnel who can assist promptly and effectively. Sincerely, Brent Walton

Formal Complaint to PayPal I am having difficulty entering my bank details on my PayPal account due to a recurring error message stating, "We're sorry we are not able to process your request right now. Please try later." This has prevented me from completing this process multiple times. I have reached out to PayPal customer service via email requesting to speak with a manager or staff member but my requests have been ignored. It is crucial for customers to have the option to speak directly with a PayPal representative to resolve issues efficiently. I suspect my account may have been compromised by hackers altering my emails within PayPal, which is a severe security breach. I urge PayPal to enhance security measures to prevent unauthorized access. Please contact me urgently to address these concerns and improve customer service standards. Thank you. Brent Walton Mobile: [redacted] Landline: [redacted]

Subject: Formal Complaint to PayPal I am encountering issues entering my bank details on my PayPal account due to a recurring error message preventing me from completing the process. Attempts to contact PayPal for assistance via email have been unsuccessful as my queries for a phone call to discuss the matter have been overlooked. The lack of effective customer support and the inability to speak with a representative are concerning. It is vital to address this promptly, as I suspect unauthorized access to my account and alterations to my emails, compromising security. I urge PayPal to improve customer service by allowing direct communication with a representative. Automated responses are not assisting in resolving complex issues. Contact from PayPal via phone to clarify the recurring error message and enhance security measures in my account is necessary. Enhancing security protocols against potential hackers and ensuring accurate assistance for users is essential. Please, reach out to me urgently to address these security concerns and rectify the technical difficulties with entering my bank details. Regards, Brent Walton

Yesterday, I made a payment for a new business phone contract. Today, PayPal flagged my account for suspicious activity and requested identity verification. Despite providing various forms of identification like my bank card, bills, council tax, energy statements, and lease agreements, they were not accepted for verification. When attempting to address the security of my account, the customer service representative seemed uninterested and focused on disputing a payment instead. Frustrated, I called again to raise a complaint. It took nearly 10 minutes to get the representative to comprehend the issue after providing all my account details, email address, transaction history, and current balance. I was put on hold for about 20 minutes while he investigated, only to be told that nothing could be done. His impractical solution was for me to obtain a passport and driver's license to access my account. Feeling helpless, I requested the transfer of my funds and the closure of my account. However, I was informed that this request was not guaranteed, and I would need to wait 48-72 hours for an outcome. Disappointed by this experience, I plan to manage all transactions through my online banking and have no intentions of using PayPal unless this issue is promptly resolved. This has been the worst customer service encounter I have ever faced.

I have been using PayPal for a significant period, and I am extremely disappointed with the below-par service I have received. Recently, I sold an item on eBay, and the customer promptly paid through PayPal and collected the item the next day. However, I was charged an excessive £30, and my funds have been on hold for two weeks without a valid explanation. If transferring a small sum to my bank account takes this long, I may consider using Ripple and XRP, which can complete transfers within seconds at a fraction of the cost. If this issue is not resolved promptly, I will have no choice but to close my PayPal account and seek alternative services. Thank you. - James B.

I attempted to access my PayPal account through the app. I have enabled the security measure that requires a code to be sent to my phone to log in. Despite waiting for the code, I did not receive it promptly. After trying to resend the code multiple times, I finally received a code. When I entered it, the system indicated it was incorrect. I tried another code, resulting in my account being locked. Despite contacting PayPal customer support multiple times and even having an employee purportedly unlock my account, I am still unable to access it.

I recently discovered unauthorized transactions on my bank account dated March 15th. These transactions are not linked to me or anyone in my family. I reported this to PayPal, and they are investigating. Upon reviewing my bank statement on March 18th, I found additional fraudulent activity three days after reporting it to PayPal. It appears that the unauthorized charges were not prevented, despite PayPal supposedly canceling the initial fraudulent transactions. It is distressing to experience this and I am concerned about the ongoing theft. I may need to close my bank account to avoid further unauthorized transactions.

I purchased a Samsung Galaxy Folder 2 SM-G1650 Flip Phone online on 6/11/18 for £[redacted]. Sadly, the phone has never functioned properly. After reaching out to the seller multiple times without success, I turned to PayPal for assistance. They initially promised to review my case but then swiftly denied it, which I found disheartening given the brief time frame. I outlined several reasons why they should reconsider, including my numerous attempts to resolve the issue directly with the seller and the lack of a suitable category when submitting the claim to PayPal. I believe that PayPal did not carefully assess the details of my case as they only seemed to refer me to their policy without addressing my concerns. I feel let down by their handling of the situation and hope for a more thorough and fair resolution.

I did not authorize the monthly payment set up for an automatic payment profile. Dear Shashi Thej Koppa Narayana, An automatic payment profile has been created for G2A.COM Limited. Here are the details: Recipient: G2A.COM Limited Product: G2A Plus subscription Profile ID: I-C5SMNUYCJ2YS Details of the automatic payment set up: Amount: €2.76 EUR Billing cycle: Monthly Payments begin: 8 Apr [redacted] Payment source: Barclays Bank X-[redacted] To modify or cancel this agreement, please log in to your PayPal account at www.paypal.co.uk, go to your Profile, and click on My money. Then, in the "My pre-approved payments" section, make the necessary changes. Best regards, Your PayPal team Please refrain from replying to this email. For further assistance, visit Help & Contact. Copyright © 1[redacted] PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie, S.C.A. Registered Office: 22-24 Boulevard Royal L-[redacted], Luxembourg RCS Luxembourg B [redacted] [redacted] PayPal PPX000804:N/A:d52eae21951a2

I purchased a throttle body for my Golf four months ago. The seller provided a one-year guarantee. Unfortunately, the throttle body has now malfunctioned, but the seller is refusing to honor the warranty. I reached out to PayPal for assistance, but they have rejected my case twice without requesting any evidence from me. The second time, they mentioned closing the case because I didn't return the item. I explained that I don't have the seller's address and offered to return it if provided. However, PayPal simply stated that the item was in good condition upon delivery, dismissing my claim. It's frustrating to encounter this lack of buyer protection when facing dishonest responses and feeling dismissed by the process.

I purchased an iPhone 5s on eBay via PayPal on December 26, [redacted]. Unfortunately, on March 26, it stopped working properly, and both Vodafone and the Apple Store determined that the modem has issues. They advised me to send it back to the seller for repair under the one-year warranty that came with the device. I emailed the seller providing copies of the warranty and receipts, but they claim the warranty is only three months, despite evidence stating otherwise. I have not received any response from the seller after questioning this discrepancy. HSBC and eBay suggested that I contact PayPal to either dispute the issue with the seller or request a refund of £98. I am eagerly awaiting your prompt response via email. Thank you, Beatrice N.

Client Reference: [redacted][redacted]19 I am reaching out regarding the disputed transactions on my MasterCard. MasterCard has confirmed that the transactions in question, which have led to allegations of debt against us, were indeed fraudulent. They possess evidence regarding the order and delivery details of these items from the supplier. The address associated with these transactions is unfamiliar to us, and we have never been to that location. I attempted to contact you via phone, but after a 45-minute wait, I was connected to a non-responsive representative who eventually disconnected the call. Furthermore, we have been bombarded with aggressive, rude, and threatening phone calls from your company, some of which included the use of inappropriate language. I urge you to acknowledge the information provided by MasterCard confirming the fraudulent nature of these transactions. Kindly cease the involvement of your debt collection agency, Wescot, who are also behaving in a threatening manner.

I posted an ad online to sell an item and was contacted by a buyer claiming to only use PayPal. They transferred £[redacted] to my daughter's PayPal, but PayPal didn't release the funds. PayPal requested £[redacted] for a courier, so we paid and sent proof to PayPal. Then PayPal asked for an additional £[redacted], due to the sender's account type. However, I couldn't pay more and the buyer claimed PayPal took £[redacted] from their account. I'm worried about being scammed. Can you confirm if a Premium Business account has a £[redacted] minimum transaction requirement? Additionally, the buyer mentioned PayPal won't refund the money. Can you verify this? Thank you.

Back to the Resolution Centre. Case ID: PP-I-[redacted]. Thank you for reporting this issue. Upon review, we have determined that the transaction is not covered under PayPal Buyer Protection as it was not unauthorized. Case Details: Dispute Reason: Unauthorised access Case Status: Closed Date Reported: 30 May [redacted] Transactions not refunded: No refunds provided for the listed transactions. May 30 Azureus Software, Inc Recurring Payment Amount: -$29.90 Transaction ID: 6J131088BB120133A Seller Information: [redacted]

I purchased an EGR valve on eBay, but received the wrong item initially. Although I resolved this issue with the seller, after installing the EGR valve, it turned out to be faulty. The seller requested a diagnostic as evidence, which I provided. However, communication was halted by the seller after that. The item was shipped from a UK warehouse, complicating matters now. I escalated the problem to eBay, which decided on a full refund for me. Unfortunately, the seller escalated the issue to PayPal, resulting in the closure of my eBay case. PayPal is asking me to return the item to China at my own expense, which I am not willing to do as the item should come with a 2-year warranty. I am seeking a full refund, and if the seller wants the item back, they should cover the postage cost. I face another challenge as when navigating to the Resolution Center on PayPal, I cannot find the open case to provide evidence of postage. The case ID is PPD[redacted]3.

I need to confirm my address to reactivate my account. Online, the only options to upload a document require a phone, utility, or bank statement, which are all in my husband’s name. In Spain, bank statements do not include an address. I visited the bank and obtained an official resident document from the council. I would like to email this to PayPal to reactivate my account. I have attempted to reach out via phone and email, but have only received automated responses. This has been ongoing for six hours without resolution. Can someone offer assistance, or I will proceed with filing an official complaint with PayPal.

My funds have been placed on hold, and I urgently need access to them. I know there is a minimum 24-hour hold period, but I was informed it could take up to 7 days. Since it was an in-person transaction, I am unable to provide tracking details for verification. I have requested the other party's help to expedite this process, but it seems there are no additional options available. Is there anything that can be done to speed up the release of my funds? I am in immediate need of this money.