** April- initiated a transfer of cash using PayPal Xoom, the transaction was held pend...

GetHuman4675305's customer service issue with PayPal (UK) from April 2020

Help with my PayPal (UK) issue
The issue in GetHuman4675305's own words
** April- initiated a transfer of cash using PayPal Xoom, the transaction was held pending proof of ID. Photo of driving licence provided, this was followed by a request for more ID as the details on the license did not match my profile. The license is a correct match for my profile and the request for more ID could be phishing. I cancelled the transaction and tried to advise PayPal of the issue but only received automated response. How should I contact PayPal about this?

GetHuman4675305 did not yet indicate what PayPal (UK) should do to make this right.

How GetHuman4675305 fixed the problem
Emailed compliance at Xoom who cancelled the transfer and refunded my money within * hours.
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PayPal (UK)

Customer service issue
Reported by GetHuman4675305
Apr 19th, 2020 - 6 months ago
Fixed
GetHuman4675305 shared how to fix
Seen by 6 customers so far
Similar issue to 1042 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman4675305 started working on this issue
Apr 19th 8:23am
GetHuman4675305 confirmed the issue is fixed. Hooray!
Apr 19th 1:45pm
GetHuman4675305 confirmed the issue is fixed. Hooray!
Apr 19th 1:47pm

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