I made an order with papa johns Aberdeen Holburn Street on Thursday night. Today I chec...

GetHuman-martagod's customer service issue with Papa John's from February 2019

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The issue in GetHuman-martagod's own words
I made an order with papa johns Aberdeen Holburn Street on Thursday night. Today I checked my account and there are two charges for the same order.. When I was processing the order online the first time the payment didn't go through and the website came up with an error and the order wasn't completed so I went through with my order again and the payment was finally accepted the second time. The restaurant only received one order which is fine as the website crashed the first time however my bank account has two charges on it.. £** and £** and only one of them should be there.. I called the shop but they can only see one order and cannot process a refund and told me to speak to customer services. Please let me know who I need to speak to to receive my refund. Thanks
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Papa John's

Customer service issue
Reported by GetHuman-martagod
Feb 16th, 2019 - 9 mos ago
I have an issue with Papa John's too
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Seen by 3 customers so far
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GetHuman-martagod started working on this issue
Feb 16th 5:51pm