To whoom it may concerne, **I ordered pizza last night from Papa Johnes ** longfelov ro...

GetHuman2222167's customer service issue with Papa John's from February 2019

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The issue in GetHuman2222167's own words
To whoom it may concerne, **I ordered pizza last night from Papa Johnes ** longfelov road Coventry for collection unfortunetly the store is open untill **:** my order was completed at **:**.* I imediatly called the store to see if they got my order but calls where being redirected to a nother store due to ** longfelow road been closed down. They also didnt have my order on theyir system.*I checked again on the app and saw it sad to collect my order innthe morning at **:**-**:** AM.*I caled back at **:** the person advidem me that calls are stll being redirected and that the store I need actualy opens at **:**.*I called back at **:** finaly spoke to ** longefelow road and they advised me they dont have my order and that it wouldent come trough the system after closing time and that I shouldent be charged.*And yes there is no charge on my card for the sauses but I payed for my *xlarge pizzas using my loyalty points wich are now gonne.*I was more than happy to collect my pizzas on the folowing day since it was my mistake I ordered them to late but geting no pizzas and no points is not fair.*I would like to be refunded my points or recieve a voucher for *xlarge pizzas of any kind (my order was cheese and tomato with extra Italian cheese and all the meats both large)**Kind regards,*Beatris Stoeva**Conatcat: ***** *******email: *****@***.com

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Papa John's

Customer service issue
Reported by GetHuman2222167
Feb 16th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 153 others
0 customers following this

Timeline

GetHuman2222167 started working on this issue
Feb 16th, 2019 4:25pm

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