This cafe in Webster is possibly the worst place to purchase food in Webster* We spend...

GetHuman-mainesea's Complaint issue with Panera Bread from October 2019

Help with my Panera Bread issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mainesea's own words
This cafe in Webster is possibly the worst place to purchase food in Webster* We spend approximately*$** every weekend as a special treat and all but * order in * weeks has been missing something. I have complained to the branch , I have emailed into Panera the last time we were trying to include Panera in ur routines and experienced the same problems with this store. Inconsistency is a huge problem as well, I always buy the oatmeal with strawberries and pecans. Twice I have received it in a macaroni*and cheese* container, the rest in the normal oatmeal bowl. the soufles are always stacked on top of each other without a container*around them. The bagel loose on top of a souffle, soaked. I found a crouton in my oatmeal last weekend, pretty screwed up! We are collectively missing * chocolate chip cookies, * cinnamon*roll, * *-cheese souffle and * bagel. Twice I have walked back into the store to obtain the things I purchased but were not in the bag (* Souffle and * cream cheese tub). Needless to say, between last weekend's crouton in the oatmeal and this weekend missing the cookie, we are done. I will use my reward for the sandwich and terminate our patronage with the Webster store for good.I talk to others and they have experienced the same problems, what does it take to do something about the performance of this store so one could buy from it reliable and get what they paid for? $** a week will go a long way going out to some other restaurant. Please help

GetHuman-mainesea did not yet indicate what Panera Bread should do to make this right.

How GetHuman-mainesea fixed the problem
Facebook message* I sent a message through Facebook and they responded within a very short period of time. I hope they really do something about that branch
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Panera Bread

Complaint issue
Reported by GetHuman-mainesea
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman-mainesea shared how to fix
Seen by 16 customers so far
Similar issue to 935 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-mainesea started working on this issue
Oct 21st, 2019 2:24pm
GetHuman-mainesea confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 12:43pm

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