On Friday April **, **** between the hour of *:** -*:**pm I drove to the Douglasville G...

GetHuman2734187's customer service issue with Panera Bread from April 2019

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The issue in GetHuman2734187's own words
I was trying to place an order through drive thru ... On Friday April **, **** between the hour of *:** -*:**pm I drove to the Douglasville Ga Panera location to place an order. A sign on the menu board indicated the wait would take additional time because the speaker was not working. I drove around to the window to place my order, no cars were ahead or behind me. I made eye contact with a young lady who had on a headpiece talking to another employee. This young lady looked at me and hurriedly walked off to a room off of the drive thru area never came back. While I sat there waiting I motioned to another employee she opened the drive thru window. I asked if the store was closed she said no. I explained what happened and asked who the young lady who walked off was she stated it was her manager. I told her about my experience she apologized. I decided not to order because of the manager's behavior. I placed a call to the Douglasville Panera store minutes later a young lady named Renee answered the phone. I expressed my frustration and asked the name of the manager. Renee told me her name is shenika Lewis. Renee then apologized to me for my experience. I am writing this complaint to let corporate know how disappointed and unhappy I am as a frequent Panera Bread customer. I have never experienced this kind of behavior from a manager of a restaurant. Shenika Lewis did poor job of representing Panera Bread Douglasville location. I won't patronize any establishment who management employees treat customers poorly.
This is frustrating because Panera is my favorite restaurant.
They could make this right by apologizing and retraining the offending employee.
I have been a customer of Panera Bread for ** years. I frequent the Douglasville Ga location for lunch at least *x per week.
Its up to Panera Bread Douglasville Ga location to fix this.
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Panera Bread

Didn't get a chance to order
Customer service issue
Reported by GetHuman2734187
Apr 13th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 696 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman2734187 started working on this issue
Apr 13th, 2019 3:32am
GetHuman2734187 indicated the issue is not fixed yet.
Apr 16th, 2019 4:20am
GetHuman2734187 indicated the issue is not fixed yet.
Apr 16th, 2019 4:29am
GetHuman2734187 indicated the issue is not fixed yet.
Apr 16th, 2019 4:30am

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