Dec *, **** *Order * ********* *Missing item: chipotle chicken avocado melt* *I sat in...

GetHuman2464910's customer service issue with Panera Bread from March 2019

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The issue in GetHuman2464910's own words
Dec *, **** *Order * ********* *Missing item: chipotle chicken avocado melt* *I sat in your restaurant and watched my bag of food sit on the line for ** minutes and even saw my name disappear from the electronic board stating my order was ready. I placed my order at *:**pm and received a message that my order would be ready at *:**. I did not leave the restaurant with my food until *:**. My receipt said my order was completed and double checked by *:**pm. Three different people working the line checked my bag. I could tell that something was missing but I never saw any one of them ask the food preppers for the missing item. I witnessed one of the line managers pull everything out of the bag, place check marks on the receipt, and then put it in the pick-up area.
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Panera Bread

Customer service issue
Reported by GetHuman2464910
Mar 12th, 2019 - 5 mons ago
I have an issue with Panera Bread too
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Seen by 6 customers so far
Similar issue to 521 others
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Timeline
GetHuman2464910 started working on this issue
Mar 12th 9:31pm
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Mar 12th 9:31pm