My name is Maria Bacenet on Monday January * th ****, I went to the Panera Bread store...

GetHuman1941445's customer service issue with Panera Bread from January 2019

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The issue in GetHuman1941445's own words
My name is Maria Bacenet on Monday January * th ****, I went to the Panera Bread store * **** in Riverhead Ny location around **:**:**pm cashier: Maritza. I placed an ordered of * lentil qunoa chi bowl soups and an almond chicken salad sandwich with * green tea. We waited about ** mins to get our food.. we sat down to eat and noticed that our meal had a label stuck inside our meal. I took a picture and immediately get to the cashier looking for the manager to inform him of what was wrong with my food. Manager never came over... I asked to speak to a supervisor but the cashier or helper told me he was to busy and that the meal will be credit to my credit card. I told her that is was not the first time had happen to me. She asked me for my credit card and the credit will be given back for the whole amount do for the wait and circumstances. She also stated that the manager James will be surely to apologize... I waited ** minutes and no one came to me to ask questions or to apologize... I have pictures of my food and didn’t want to post this in the web. I just saw my credit card bill and notice that only ** dollars was credit. I was given a meal that was toxic and nothing was done. I need for some to apologize!!!! I will post this on all social media if I don’t hear from someone at corporates. This is not acceptable and your service was unforgiven!! I have evidence and provided to my credit card. Please feel free to call me at ***-***-**** at your earliest convenience.

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Panera Bread

Customer service issue
Reported by GetHuman1941445
Jan 11th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 279 others
0 customers following this

Timeline

GetHuman1941445 started working on this issue
Jan 11th, 2019 2:08am

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